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- Tasks: Join us as an IT Service Desk Specialist, providing tech support and troubleshooting for users.
- Company: TransPerfect is a global leader in language and technology solutions, fostering innovation.
- Benefits: Enjoy a full-time role with opportunities for growth and learning in a dynamic environment.
- Why this job: Kickstart your career in IT with hands-on experience and a supportive team culture.
- Qualifications: Fluency in English, strong interpersonal skills, and basic tech knowledge required.
- Other info: Ideal for recent graduates or those looking to enter the tech field.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities include:
- Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices).
- Receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests.
- Perform on-site analysis, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair.
- Adhere to procedures for logging, reporting and monitoring helpdesk requests.
- Create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building.
Required Skills:
- Must be fluent in the English language.
- The ideal candidate should have strong interpersonal skills and ability to interact favourably with a wide variety of people.
- Highly self-motivated and possess reasoning skills.
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11).
- Knowledge of Mac OS X is desirable.
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
- Knowledge of Antivirus and Spyware removal techniques.
- Ability to quickly diagnose and fix problems.
- Ability to articulate and maintain attention to technical details.
- Ability to open a computer and replace defective components.
- Desire to learn new skills.
- Ability to follow through and document issues as well as resolutions.
- Be able to work in a team-oriented, collaborative environment.
- Familiar with Microsoft Active Directory is a plus.
IT Service Desk Specialist z językiem niemieckim employer: TransPerfect
Contact Detail:
TransPerfect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Specialist z językiem niemieckim
✨Tip Number 1
Familiarise yourself with common IT support scenarios. Since this role involves troubleshooting hardware and software issues, having a solid understanding of typical problems and their solutions will help you stand out during the interview.
✨Tip Number 2
Brush up on your communication skills. As you'll be interacting with various users, being able to explain technical issues in simple terms is crucial. Practice articulating your thoughts clearly and concisely.
✨Tip Number 3
Show your enthusiasm for learning. This position is entry-level, so demonstrating a willingness to learn new technologies and skills can make a positive impression on the hiring team.
✨Tip Number 4
Network with current IT professionals. Engaging with others in the field can provide insights into the role and may even lead to referrals. Attend local tech meetups or join online forums to connect with potential colleagues.
We think you need these skills to ace IT Service Desk Specialist z językiem niemieckim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your technical troubleshooting abilities, communication skills, and any experience with Microsoft Windows and Mac OS X.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your fluency in English and any experience you have in IT support or customer service, as well as your willingness to learn new skills.
Showcase Technical Skills: In your application, clearly outline your knowledge of office productivity software, basic networking, and any experience with antivirus and spyware removal techniques. This will demonstrate your readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TransPerfect
✨Brush Up on Technical Skills
Make sure you're familiar with the key technical skills mentioned in the job description, such as troubleshooting Windows 10 and 11, and basic networking concepts. Being able to demonstrate your knowledge during the interview will show that you're prepared and capable.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would resolve a common issue, so being clear and concise will help you stand out.
✨Show Enthusiasm for Learning
This position is entry-level, so employers are looking for candidates who are eager to learn. Be ready to discuss how you plan to develop your skills further and express your interest in new technologies or processes.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as dealing with a frustrated user or diagnosing a hardware issue. Think of examples from your past experiences or hypothetical scenarios to illustrate your problem-solving abilities.
