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- Tasks: Join us as a Junior Helpdesk/IT Support Specialist, tackling tech issues daily.
- Company: Be part of a dynamic team in a leading enterprise-computing environment.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Why this job: Gain hands-on experience while building relationships and enhancing user satisfaction.
- Qualifications: Fluency in English and basic IT knowledge required; eagerness to learn is a must!
- Other info: Perfect for recent graduates or those looking to kickstart their IT career.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities include:
- Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices).
- Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests.
- Perform on-site analysis, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair.
- Adhere to procedures for logging, reporting and monitoring helpdesk requests.
- Create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building.
Required Skills:
- Must be fluent in the English language.
- The ideal candidate should have strong interpersonal skills and ability to interact favourably with a wide variety of people.
- Highly self-motivated and with reasoning skills.
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11).
- Knowledge of Mac OS X is desirable.
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
- Knowledge of Antivirus and Spyware removal techniques.
- Ability to quickly diagnose and fix problems.
- Ability to articulate and maintain attention to technical details.
- Ability to open a computer and replace defective components.
- Desire to learn new skills.
- Ability to follow through and document issues as well as resolutions.
- Be able to work in a team-oriented, collaborative environment.
- Familiar with Microsoft Active Directory a plus.
Support Support Specjalista ds. IT z niemieckim employer: TransPerfect
Contact Detail:
TransPerfect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Support Specjalista ds. IT z niemieckim
✨Tip Number 1
Familiarise yourself with common IT support scenarios. Understanding typical issues that users face, such as printer connectivity or software installation problems, will help you respond effectively during interviews and demonstrate your troubleshooting skills.
✨Tip Number 2
Brush up on your communication skills. Since this role requires excellent non-technical communication, practice explaining technical concepts in simple terms. This will show your ability to interact favourably with a variety of people.
✨Tip Number 3
Get hands-on experience with the tools mentioned in the job description. If you can, set up a home lab with Windows and Mac systems to practice installation and troubleshooting. This practical knowledge will be invaluable during your interview.
✨Tip Number 4
Network with current IT support professionals. Join online forums or local meetups to connect with others in the field. They can provide insights into the role and may even share tips on how to stand out in your application.
We think you need these skills to ace Support Support Specjalista ds. IT z niemieckim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your technical troubleshooting abilities, communication skills, and any experience with Microsoft Windows and Mac OS X.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to communicate effectively with users.
Highlight Relevant Skills: In your application, clearly list your knowledge of office productivity software, basic networking, and any experience with helpdesk support. This will show that you have the foundational skills needed for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at TransPerfect
✨Showcase Your Technical Skills
Be prepared to discuss your technical troubleshooting skills in detail. Think of specific examples where you've successfully diagnosed and resolved issues, especially with Windows and Mac systems. This will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly
Since excellent communication skills are crucial for this position, practice articulating your thoughts clearly and concisely. You might be asked to explain technical concepts to non-technical users, so being able to simplify complex information is key.
✨Demonstrate Your Customer Service Mindset
Prepare to discuss how you would ensure high levels of user satisfaction. Share examples of how you've built relationships or provided exceptional support in previous roles or experiences, even if they were informal.
✨Express Your Willingness to Learn
This is an entry-level position, so showing enthusiasm for learning new skills is essential. Be ready to talk about areas you're eager to develop, such as networking knowledge or familiarity with Microsoft Active Directory.
