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FinTop Consulting

Product Support Engineer

London Full-Time 20000 - 26000 £ / year (est.) No home office possible

Job Description

Position: Digital & Product Support Engineer

Location: West London, UK (Onsite)

Salary: Up to £25-£26K + Benefits

Work setup: In-office full-time is mandatory (5 days a week)

We are supporting a national e-commerce client in West London to join their digital development function

About the Role:

As part of the digital team, you'll help evolve and enhance bespoke business systems that keep the company competitive. You'll collaborate with skilled developers, architects, and product owners to manage and resolve business support requests, with new updates released every two weeks.

Key Responsibilities:

Support 1,000+ users across 60+ offices.
Troubleshoot custom systems built on Microsoft technologies.
Work with CRM, mobile platforms, integrations, fleet, HR, and IT systems.
Manage 150-200 support tickets weekly via Jira.
Investigate and correct data using SQL Server.

Must-Have Requirements:

Computer Science degree
Based in West London
Experience with SQL (tasks will be assigned)
No sponsorship available
Full-time, in-office role only
Basic coding skills
Proficient in Microsoft Office
Maximum of 12 months' experience (ideal for those wanting to grow into software development).

Interview Process: 2-stage interview process

How You Can Apply:

You can send an email along with your CV to kushal@fintop.co.uk

Product Support Engineer employer: FinTop Consulting

Join a dynamic e-commerce client in West London as a Product Support Engineer, where you'll be part of a collaborative digital team dedicated to enhancing bespoke business systems. Enjoy a supportive work culture that prioritises employee growth, with opportunities to develop your skills in a fast-paced environment while working alongside experienced professionals. With a competitive salary and benefits, this role offers a meaningful career path for those looking to make an impact in the tech industry.