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For Companies At a Glance
- Tasks: Engage with customers, build relationships, and handle collections with a focus on communication.
- Company: Join a thriving company known for its success in the market and exciting growth plans.
- Benefits: Enjoy a competitive salary, uncapped commission, company pension, and fun paid events.
- Why this job: Experience diverse daily tasks in a dynamic environment that values your skills and resilience.
- Qualifications: Strong communication, negotiation skills, attention to detail, and confidence in tough conversations required.
- Other info: Office-based role in Truro; must be available for an interview on 12th June.
The predicted salary is between 24000 - 42000 £ per year.
CCP are delighted to partner with a growing, successful company who are a successful business within their market. We are currently supporting them to recruit several Collection Account Executives for their growing Specialist department at their Head Office in Truro. The roles will be office based.
As a Collection Account Executive, you will be providing exceptional customer service by fostering strong relationships and maintaining clear, consistent communication.
Salary: £30,030 Bonus: Uncapped commission
Hours: 37.5 Hours Per Week Monday to Friday, 9am to 5.30pm & required to work 1 in 4 Saturdays 9am to 1pm
Interview Date: Thursday 12th June
Start Date: ASAP
Benefits: Company Pension, performance bonus, yearly bonus, paid company events & incentives.
What You’ll Need:
- Excellent professional communication skills with the ability to maintain customer relationships.
- Strong negotiation skills for positive and successful outcomes.
- Attention to detail with updating customer records accurately.
- Confident and resilient in handling difficult conversations.
If you’re looking for a role where no two days are the same, you are driven and can handle a busy workload in a company with exciting growth plans, please apply today!
Important: To be considered for this role, you must be available to interview on Thursday 12th June.
This opportunity is being recruited for by CCP and is being managed by Sian Moseley-Moon. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 72 hours.
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Telephone Agent
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their approach to customer service and collections will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully handled difficult conversations in the past. This role requires resilience and strong negotiation skills, so having specific scenarios ready can demonstrate your capability.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews with friends or family. Clear and professional communication is key for this position, and rehearsing can help you feel more confident.
✨Tip Number 4
Be ready to discuss how you manage a busy workload. The job involves maintaining accurate customer records while juggling multiple tasks, so showing your organisational skills will be crucial.
We think you need these skills to ace Collections Telephone Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and negotiation skills, as these are crucial for the Collections Telephone Agent role. Use specific examples from your past experiences that demonstrate your ability to maintain customer relationships.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your attention to detail and resilience in handling difficult conversations, as these traits are essential for success in this role.
Prepare for the Interview: Since the interview is on Thursday 12th June, prepare by practising common interview questions related to customer service and negotiation. Be ready to discuss how you handle challenging situations and maintain clear communication with customers.
Follow Up: After submitting your application, consider sending a brief follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind for the hiring team.
How to prepare for a job interview at CCP Recruitment Limited
✨Showcase Your Communication Skills
As a Collections Telephone Agent, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and maintain a friendly tone. Practice active listening to show that you value the interviewer's questions.
✨Prepare for Negotiation Scenarios
Expect to discuss negotiation techniques during your interview. Prepare examples of past experiences where you successfully negotiated outcomes. This will highlight your strong negotiation skills and your ability to achieve positive results.
✨Emphasise Attention to Detail
Since updating customer records accurately is crucial, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness made a difference in customer service.
✨Demonstrate Resilience
Handling difficult conversations is part of the job. Be prepared to talk about challenging situations you've faced and how you managed them. Show that you can remain calm and professional under pressure, which is essential for this role.
