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- Tasks: Join us as an IT Operations/System Engineer to optimise IT service delivery and infrastructure reliability.
- Company: Tencent is a global tech leader, enhancing lives through innovative products and services since 1998.
- Benefits: Enjoy a dynamic work environment in Amsterdam with opportunities for growth and collaboration.
- Why this job: Be part of a world-class IT team driving efficiency and exceptional user experiences across Europe.
- Qualifications: Bachelor’s degree in Computer Science or related field; 3+ years in IT operations/systems engineering required.
- Other info: Fluency in English is essential; knowledge of other EU languages is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social platforms (Weixin/WeChat), high-quality entertainment (from video games, music, TV and film, sport and literature), FinTech (WeChat Pay and QQ Wallet) and industry-leading cloud products and services.
Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future-ready, global IT platforms, applications, and services. We are chartered to lead the overseas IT strategy, architecture, roadmap, and execution. Satisfying our internal/external customers and becoming a world-class global IT team are our top aspirations.
We are currently seeking a passionate IT Operations/Systems Engineer to optimize our IT service delivery, infrastructure reliability, and employee lifecycle processes. You will bridge technical expertise with operational excellence to drive efficiency, security, and exceptional end-user experiences in our dynamic environment. This position will report to Tencent’s EMEA IT Center and will be based in Amsterdam, Netherlands. You will work closely with our Overseas IT, Tencent Games, Finance, and various business teams. This position will play a critical role in supporting all businesses across Europe (including the UK and Turkey).
Primary Responsibilities
- Collaborate with the Tencent Overseas IT and local Operations teams to provide the best cloud platform solution/architecture for Tencent business and affiliate users.
- Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software.
- Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation).
- Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems.
- Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS).
- Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack).
- Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus).
- Automate onboarding/offboarding workflows (account provisioning, access controls).
- Partner with HR/InfoSec to enforce IAM policies and compliance standards.
- Develop IT operational playbooks and knowledge base documentation.
- Optimize vendor management for procurement and SLAs.
- Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc.
Who we are looking for
- Self-motivated, articulate, and passionate about delivering the best results and achieving the highest customer satisfaction.
- A quick learner.
- Loves satisfying customers with state-of-the-art cloud solutions, automation, realizing ideas, building services, and unlocking the potential of new technology.
- Collaborative, independent, persistent, flexible, and open-minded.
- Knowledgeable, resourceful, and shows initiative.
- Positive by nature, a great team player, and both dependable and autonomous.
- Customer-oriented and able to work at a very fast pace.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 3+ years in IT operations/systems engineering.
- Expertise in Hyper-V virtualization and PowerShell automation.
- Familiarity with ITSM platforms (ServiceNow/Jira/Slack).
- Windows/macOS administration and networking.
- Scripting (Python/PowerShell).
- ITIL certification (preferred).
- Strong problem-solving and cross-functional collaboration skills.
- Fluent in English; other EU languages preferred.
Bonus Qualifications:
- Experience with cloud platforms (AWS/Azure); gaming studio IT experience.
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
IT Operations/System Engineer employer: Tencent
Contact Detail:
Tencent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations/System Engineer
✨Tip Number 1
Familiarise yourself with Tencent's products and services, especially their cloud solutions and IT operations. Understanding their business model and how your role as an IT Operations/System Engineer fits into their strategy will help you articulate your value during discussions.
✨Tip Number 2
Network with current or former employees of Tencent, particularly those in IT roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Brush up on your technical skills related to Hyper-V, PowerShell, and ITSM platforms like ServiceNow and Jira. Being able to demonstrate your hands-on experience with these tools will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your problem-solving approach and past experiences in IT operations. Be ready to share specific examples of how you've improved processes or resolved issues, as this aligns with Tencent's focus on operational excellence.
We think you need these skills to ace IT Operations/System Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations and systems engineering. Focus on your expertise with Hyper-V virtualization, PowerShell automation, and any ITSM platforms you've used, such as ServiceNow or Jira.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional IT service and how your skills align with Tencent's mission. Mention specific projects or experiences that demonstrate your ability to optimise IT service delivery and enhance user experiences.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've tackled complex IT challenges in the past. Highlight your collaborative approach and how you’ve worked with cross-functional teams to achieve successful outcomes.
Highlight Continuous Improvement Initiatives: Discuss any initiatives you've led or contributed to that focused on improving IT processes or systems. This could include developing operational playbooks, automating workflows, or optimising vendor management.
How to prepare for a job interview at Tencent
✨Understand Tencent's Mission
Before the interview, make sure you understand Tencent's mission and values. Familiarise yourself with their products and services, especially in IT operations and cloud solutions, as this will show your genuine interest in the company.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Hyper-V virtualization, PowerShell automation, and ITSM platforms like ServiceNow or Jira. Highlight specific projects where you've successfully implemented these technologies to solve problems or improve processes.
✨Demonstrate Customer Orientation
Since the role is customer-focused, be ready to share examples of how you've prioritised customer satisfaction in your previous roles. Discuss how you’ve collaborated with teams to deliver exceptional service and support.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of situations where you had to troubleshoot issues or manage incidents, and be ready to explain your thought process and actions taken.
