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- Tasks: Be the friendly face that welcomes guests and handles their luggage with care.
- Company: Join The Savoy, a prestigious hotel known for its exceptional service and rich history.
- Benefits: Enjoy a casual contract with competitive pay and the chance to work in a vibrant environment.
- Why this job: This role offers a unique opportunity to create memorable experiences for guests while developing your hospitality skills.
- Qualifications: A positive attitude, strong organizational skills, and a passion for customer service are essential.
- Other info: Flexibility in shifts and a chance to learn various tasks within the hotel.
The predicted salary is between 20000 - 30000 £ per year.
Job title: Luggage Porter Department: Front of House Inspired & supported by: Head Porter Salary: 0hour Casual contract 1297 including service charge Your purpose will be: To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality. You will be accountable for: Ensuring the delivery security and storage of guest luggage and belongings Delivering all guest requests in line with our service standards while taking every opportunity for personalisation Working closely alongside the Front of House team to assist with a wide variety of guest requests Always putting our guests first Your key responsibilities & contribution will be: To provide a seamless luggage service while assisting with the arrival/departure experience. To accurately record all guest luggage and to ensure it is handled and stored securely To engage enthusiastically in guest interactions demonstrating knowledge and personality To use correct lifting and carrying procedures To be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed To have thorough knowledge of hotel services facilities and local area to share with our guests Polishing guest shoes Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion Provide errand services for guests as requested Carry out wrapping and packing of parcels Sort the incoming mail and deliver to the designated areas To assist the door team in providing parking assistance upon arrival and departure of guest vehicles When accepting a vehicle ensure relevant checks are carried out and recorded Other duties as specified by Guest Experience leadership Qualifications : What you will need to do this role: Essential : The ability to prioritise and organise yourself Warm enthusiastic and positive personality with the ability to build trusting relationships with others. Able to work under pressure and at high speed. Frequently kneeling pushing pulling lifting carrying reaching standing and walking. CAN DO attitude and able to adapt to changes Problem solving abilities Attention to detail Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly Flexibility to work different shifts Desirable : 1 year minimum experience in the hospitality industry preferred. Experience in valet parking Please note that we believe in flexibility and multi skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Remote Work : No Employment Type : Fulltime
Luggage Porter The Savoy employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter The Savoy
✨Tip Number 1
Familiarize yourself with the hotel and its services. Knowing the ins and outs of The Savoy will help you engage with guests confidently and provide personalized recommendations.
✨Tip Number 2
Practice your communication skills! As a Luggage Porter, you'll be interacting with guests frequently. A warm and enthusiastic demeanor can make a lasting impression.
✨Tip Number 3
Get comfortable with physical tasks. This role requires lifting and carrying, so being in good shape and knowing proper lifting techniques will help you excel.
✨Tip Number 4
Show your problem-solving abilities during the interview. Think of examples where you've successfully handled guest requests or resolved issues in a fast-paced environment.
We think you need these skills to ace Luggage Porter The Savoy
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the Luggage Porter position at The Savoy. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: If you have experience in the hospitality industry or similar roles, make sure to highlight this in your CV and cover letter. Use specific examples that demonstrate your ability to handle guest requests and work under pressure.
Showcase Your Personality: The job requires a warm and enthusiastic personality. In your application, convey your positive attitude and ability to build relationships with guests. Share anecdotes that reflect your customer service skills.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at AccorHotel
✨Show Your Enthusiasm
Make sure to convey your warm and positive personality during the interview. The role of a Luggage Porter is all about building trusting relationships with guests, so let your enthusiasm shine through!
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled challenging situations in the past. Highlight your ability to think on your feet and adapt to changes, as this is crucial in a fast-paced hospitality environment.
✨Know the Hotel and Local Area
Familiarize yourself with the hotel's services, facilities, and the local area. This knowledge will not only impress your interviewers but also show that you're ready to assist guests with their requests.
✨Highlight Your Experience
If you have previous experience in the hospitality industry, be sure to mention it. Even if it's not directly related, any customer service experience can demonstrate your ability to work under pressure and prioritize tasks effectively.
