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- Tasks: Assist in managing the Top Deck Poker Room and ensure smooth operations.
- Company: Join the Hippodrome, London's premier entertainment venue with a vibrant atmosphere.
- Benefits: Enjoy tips, discounts on food, drinks, and shows, plus birthday perks and a pension scheme.
- Why this job: Be part of an exciting team, enhance guest experiences, and develop your career in a dynamic environment.
- Qualifications: Must have 3+ years in a busy poker room and strong customer service skills.
- Other info: Fluent English and good IT skills required; must be 18+ and eligible to work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a talented Assistant Poker Deck Supervisor to work at London's most exciting entertainment venue, who will be dedicated to the Hippodrome with a desire to develop your career. You will be responsible for the smooth running of the Top Deck Poker Room, assisting in maximising profitability and ensuring that all games and activities are run within the structures and rules of the LCCP.
Is this you? Someone with:
- Natural leadership skills who is able to understand every individual in their team, utilise their strengths and develop them in areas where they require encouragement.
- A strong but flexible personality who is comfortable in an environment with conflicting needs and has a proactive approach to resolving conflict.
- A desire to make every guest happy by offering a unique experience which goes beyond their expectations.
- A sociable personality who engages easily with guests, is intuitive to what they are looking for and identifies how to offer more.
- A pro-active disposition, who is highly motivated and proud of the standard of work they produce.
- An exceptional communicator who instinctively changes their tone to get the best outcome.
It is essential that you have at least three years experience working in a busy poker room and that you hold knowledge of cash desk procedures and tournament management. You will have a strong understanding of what constitutes excellent customer service standards.
To work at the Hippodrome, you need to have fluent English language and good IT skills and be:
- Professional, positive and results focused.
- Highly organised and able to work under pressure.
- Forward thinking and continually looking for innovative ways to improve.
- Eighteen years or over.
- Eligible to work in the UK.
You will be included in our tronc scheme where you will receive tips between £500-£700+ per month. In addition to your basic pay, after three months of service you will be entitled to:
- £75 for your birthday to spend at the Hippodrome's restaurants and bars.
- Flat tronc scheme with no employer deductions.
- 50% discount on food and beverage in theatre, bars and food outlets.
- 30% off Magic Mike Live tickets.
- Discounts in local restaurants and takeaways.
- Season ticket loans.
- Recommend a friend scheme.
- Foreign exchange.
- Company Pension.
We are looking forward to hearing from you. Good luck!
Contact Detail:
The Hippodrome Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Poker Deck Supervisor in Central London
✨Tip Number 1
Familiarise yourself with the Hippodrome's unique atmosphere and customer service standards. Understanding what makes this venue special will help you connect with both the team and guests, showcasing your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of the Hippodrome to gain insights into the work culture and expectations. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience in a busy poker room. Highlight your leadership skills and how you've successfully managed conflicts or improved customer experiences in the past.
✨Tip Number 4
Demonstrate your proactive approach by suggesting innovative ideas for enhancing the poker room experience. Showing that you're forward-thinking can impress the hiring team and align with their desire for continuous improvement.
We think you need these skills to ace Assistant Poker Deck Supervisor in Central London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in busy poker rooms, cash desk procedures, and tournament management. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to enhance customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the Hippodrome. Discuss how your proactive approach and sociable personality align with their values, and provide examples of how you've successfully resolved conflicts in previous roles.
Showcase Your Communication Skills: Since exceptional communication is key for this role, consider including a brief section in your application that illustrates your ability to adapt your communication style to different situations and audiences.
Highlight Your Customer Service Experience: Detail your understanding of excellent customer service standards. Provide specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous positions.
How to prepare for a job interview at The Hippodrome Casino
✨Showcase Your Leadership Skills
As an Assistant Poker Deck Supervisor, demonstrating your natural leadership abilities is crucial. Be prepared to discuss specific examples of how you've successfully led a team in the past, highlighting how you identified individual strengths and helped develop them.
✨Emphasise Customer Service Excellence
This role requires a strong understanding of customer service standards. Share experiences where you went above and beyond to ensure guests had a memorable experience, showcasing your proactive approach to resolving conflicts and meeting diverse needs.
✨Demonstrate Your Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and adapting your tone to suit different situations. Be ready to provide examples of how your communication style has positively impacted team dynamics or guest interactions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills in a busy poker room environment. Think about potential challenges you might encounter and how you would handle them, ensuring you convey your ability to remain calm under pressure.
