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- Tasks: Provide 1st and 2nd level support for hardware and software issues.
- Company: Join Bank of London, a pioneer in safer business banking solutions.
- Benefits: Enjoy a collaborative work environment with a focus on innovation and technology.
- Why this job: Be part of a compassionate team that values curiosity and ownership while making a real impact.
- Qualifications: Experience in desktop support, Microsoft 365, and excellent customer service skills required.
- Other info: This role is office-based in London, with occasional travel.
The predicted salary is between 36000 - 60000 £ per year.
About Bank of London: Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit-as-a-Service (DaaS), Embedded Banking, real-time Clearing, Payments, and Settlement, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of compassion, ownership, and curiosity, the bank strives for excellence in all it does.
Key responsibilities will include:
- Providing day to day 1st and 2nd level support for both hardware and software
- Ensuring that incidents and support requests are responded to in a timely manner and that all escalations are logged and assigned to the correct team members
- Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues.
- Supporting setting up desktops and troubleshoot, repair and maintain computer equipment (e.g. servers, desktop computers, printers, etc).
- Working Experience of managing a Windows and Mac estate
- Working Experience of Microsoft 365 and Microsoft Intune
- Working Experience of Vulnerability and Patch Management of Endpoint Devices.
- Ability to provide technical desktop service, and managing hardware, software, networking and video conferencing related matters;
- High level of customer service and excellent communication skills;
- The ability to work to tight deadlines
- Work with hardware vendors to resolve equipment failures/problem
- Proactive intervention and monitoring to prevent incidents when required
What you bring:
- Experienced in providing technical desktop service, and managing hardware, software, and networking related matters
- A high level of customer service and excellent communication skills
- A passion for technology
- The ability to work to tight deadlines, build relationships and work with users in a professional, confident and friendly manner
- Comprehensive experience in MS Office 365 suite, Azure AD, Exchange, and Endpoint Manager.
- Experience in SharePoint support would be highly desirable.
Work location: ~ London (5 days per week in the office). Travel to other locations may be required on occasion.
Diversity: Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.
Permanent Desktop Support Engineer employer: Bank of London
Contact Detail:
Bank of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Permanent Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Intune, and Azure AD. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This will show that you can communicate effectively and maintain a professional demeanor under pressure.
✨Tip Number 3
Research Bank of London’s core values—compassion, ownership, and curiosity—and think about how you embody these traits. Be ready to share instances where you've demonstrated these values in your previous roles.
✨Tip Number 4
Prepare to discuss your experience with vulnerability and patch management. Being knowledgeable about these processes will not only set you apart but also align with the bank's focus on proactive incident prevention.
We think you need these skills to ace Permanent Desktop Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Desktop Support Engineer position. Tailor your application to highlight your relevant experience in providing technical support, managing hardware and software, and your customer service skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Windows and Mac systems, Microsoft 365, and any familiarity with Azure AD and Endpoint Manager. Provide specific examples of how you've successfully resolved desktop-related issues in previous roles.
Showcase Your Soft Skills: Since this role requires excellent communication and customer service skills, make sure to include examples that demonstrate your ability to work well under pressure, build relationships, and maintain a professional demeanor while assisting users.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a support role.
How to prepare for a job interview at Bank of London
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and Mac systems, as well as Microsoft 365 and Intune. Highlight specific examples of how you've managed hardware and software issues in the past.
✨Demonstrate Customer Service Excellence
Since this role is internally facing, emphasise your communication skills and ability to provide high-quality customer service. Share anecdotes that illustrate your approach to resolving user issues effectively and professionally.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot desktop issues or manage incidents under tight deadlines, and be ready to explain your thought process.
✨Express Your Passion for Technology
Convey your enthusiasm for technology and how it drives you in your work. Discuss any recent trends or tools in the tech industry that excite you, especially those relevant to desktop support and management.
