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- Tasks: Welcome guests and ensure their comfort during the night while assisting with hotel operations.
- Company: Join The Harlow Hotel by Accor, a stylish and contemporary place to stay.
- Benefits: Enjoy a supportive training environment and work in a vibrant location near local attractions.
- Why this job: Be the face of our hotel, making a real impact on guest experiences and safety.
- Qualifications: Looking for passionate individuals who excel in guest relations and are eager to learn.
- Other info: Experience a newly redesigned hotel atmosphere just 3 miles from the town center.
The predicted salary is between 24000 - 36000 £ per year.
As our next Night Porter you Are the face of The Harlow Hotel by Accor extending a warm welcome to our guests during the night putting their wellbeing at the heart of everything you do while adding your personal touch to their stay. Assist in the general running of the hotel at night and support other departments to set up for the next day. Are an autonomous and passionate individual dedicated to continuously improving the quality of the hotels services. Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after. You should be confident in all aspects of guest relations receiving and recognising all guests including those who require special attention. A little more information: To help you navigate your role and support your success you will be trained in all front of house related functions and the safety of the property and people. Our hotel offers 119 rooms. Having recently undergone a redesign with new furnishings the hotel has a contemporary look and feel. Only 3 miles from the town centre the hotel is an excellent location for exploring the local interests and the Essex County. Within an hours drive from the hotel you can also reach Cambridge. St. Albans SouthendonSea as well as many other places of cultural and natural interest. Ready to discover more Get in touch with us. We would love to hear from you. Remote Work : No Employment Type : Fulltime
Night Porter employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarize yourself with the Harlow Hotel and its services. Understanding our unique offerings and recent redesign will help you connect with guests and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Highlight your experience in guest relations. Share specific examples of how you've provided exceptional service or handled special requests, as this role is all about making guests feel welcome and cared for.
✨Tip Number 3
Show your commitment to safety and quality. Be prepared to discuss your understanding of hotel safety protocols and how you can contribute to maintaining a secure environment for both guests and staff.
✨Tip Number 4
Demonstrate your passion for continuous improvement. Share ideas on how you would enhance the guest experience or streamline operations during the night shift, showcasing your proactive approach.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Night Porter position. Understand the key responsibilities, such as guest relations, safety checks, and night audits, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or customer service roles. Mention specific instances where you provided excellent guest service or handled safety protocols.
Show Your Passion: Express your enthusiasm for the role and the hotel industry in your application. Share why you are passionate about providing a warm welcome and ensuring guest wellbeing, as this aligns with the hotel's values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Porter.
How to prepare for a job interview at AccorHotel
✨Show Your Warmth
As a Night Porter, you'll be the first point of contact for guests. Make sure to convey your warmth and friendliness during the interview. Share examples of how you've made guests feel welcome in previous roles.
✨Demonstrate Autonomy
Highlight your ability to work independently. Discuss situations where you took initiative or solved problems on your own, as this role requires a self-motivated individual.
✨Emphasize Safety Awareness
Since safety checks are a crucial part of the job, be prepared to talk about your experience with safety protocols. Mention any relevant training or experiences that demonstrate your commitment to ensuring guest safety.
✨Prepare for Guest Relations Scenarios
Expect questions about handling various guest situations, especially those requiring special attention. Prepare specific examples of how you've successfully managed guest relations in the past.
