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- Tasks: Design and develop intelligent chatbots for customer interactions on the Genesys CloudCX platform.
- Company: Join a cutting-edge tech company focused on enhancing customer experiences through innovative solutions.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values creativity and collaboration while making a real impact.
- Qualifications: Experience in chatbot development, proficiency in JavaScript, Python, or Java, and strong NLP knowledge required.
- Other info: Work in a fast-paced environment with a focus on continuous improvement and user satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
As a Genesys CloudCX Chatbot Developer, you will be responsible for designing, developing, and deploying intelligent chatbots on the Genesys CloudCX platform. Your expertise will drive personalized and efficient customer interactions, enhancing satisfaction and loyalty.
Key Responsibilities:
- Design, develop, and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels.
- Collaborate with cross-functional teams to understand business requirements and design chatbot workflows that meet customer needs.
- Implement natural language processing (NLP) capabilities to enable conversational interactions and enhance user experience.
- Integrate chatbots with backend systems, APIs, and third-party services to provide seamless end-to-end solutions.
- Continuously optimize chatbot performance and functionality based on user feedback and analytics insights.
Desired Skills and Experience:
- Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies.
- Proficiency in programming languages such as JavaScript, Python, or Java with experience in chatbot development frameworks.
- Strong understanding of NLP techniques including intent recognition, entity extraction, and dialogue management.
- Experience integrating chatbots with backend systems, APIs, and databases.
- Excellent problem-solving skills and the ability to work effectively in a fast-paced collaborative environment.
Mandatory Skills: Architectural diagrams, Docker, Microservices, Software Engineering and Design Architecture, UML diagrams.
Genesys CloudCX Chatbot Developer employer: TESTQ Technologies Limited
Contact Detail:
TESTQ Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Genesys CloudCX Chatbot Developer
✨Tip Number 1
Familiarise yourself with the Genesys CloudCX platform. Understanding its features and capabilities will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your experience with natural language processing (NLP) techniques. Be prepared to discuss specific projects where you've implemented NLP, as this is a key aspect of the role.
✨Tip Number 3
Network with professionals in the chatbot development field. Engaging with others who have experience in Genesys CloudCX can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your problem-solving skills. Think of examples where you've tackled challenges in chatbot development or integration, as this will highlight your ability to thrive in a fast-paced environment.
We think you need these skills to ace Genesys CloudCX Chatbot Developer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Genesys CloudCX Chatbot Developer. Familiarise yourself with chatbot development, NLP techniques, and the Genesys platform to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with chatbot development, especially using the Genesys CloudCX platform or similar technologies. Mention specific projects where you've implemented NLP capabilities or integrated chatbots with backend systems.
Showcase Technical Skills: Clearly list your proficiency in programming languages such as JavaScript, Python, or Java. Include any relevant frameworks or tools you've used in chatbot development, as well as your understanding of architectural diagrams and microservices.
Tailor Your Application: Customise your cover letter to reflect your understanding of the company's needs and how your skills align with their requirements. Use specific examples from your past work to demonstrate your problem-solving abilities and collaborative experience.
How to prepare for a job interview at TESTQ Technologies Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with programming languages like JavaScript, Python, or Java. Highlight specific projects where you've developed chatbots or virtual assistants, especially using the Genesys CloudCX platform.
✨Understand NLP Fundamentals
Since natural language processing is key for this role, brush up on NLP techniques such as intent recognition and entity extraction. Be ready to explain how you've implemented these in past projects.
✨Demonstrate Problem-Solving Abilities
Prepare examples of challenges you've faced in chatbot development and how you overcame them. This will showcase your problem-solving skills and ability to work in a fast-paced environment.
✨Familiarise Yourself with Integration Techniques
Discuss your experience integrating chatbots with backend systems, APIs, and third-party services. Be specific about the tools and methods you've used to ensure seamless interactions.
