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- Tasks: Deliver exceptional customer service in Swedish or Norwegian while handling inquiries and logging issues.
- Company: Join Office Angels, a dynamic employment agency committed to inclusivity and equal opportunities.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real impact in the automotive industry while developing your communication and problem-solving skills.
- Qualifications: Fluent in Swedish or Norwegian and English, with strong customer focus and IT skills.
- Other info: We value diversity and are committed to creating an inclusive workplace for everyone.
Office Angels are currently recruiting for a Bilingual Customer Support Specialist - Norwegian/Swedish for our client based in Reading.
Location: Reading
Salary: £28,000 to £31,000
About the role:
Are you passionate about delivering exceptional customer service? Do you speak Swedish or Norwegian fluently and want to make a real impact in the automotive industry? If so, we want to hear from you!
Our client is seeking a dedicated Bilingual Customer Support Specialist to join their dynamic team. In this exciting role, you will be the frontline representative, ensuring that every interaction leaves a lasting impression.
Key Responsibilities:
- Respond to phone and email inquiries promptly, adhering to SLA agreements.
- Log customer queries and issues using our call logging software.
- Maintain both external and internal SLAs to ensure top-notch service.
- Conduct data analysis and publish financial business reporting.
- Ensure customer service requirements are met in accordance with SLA agreements.
- Control user registration and access to services.
What We're Looking For:
- A strong customer focus and the ability to create positive experiences.
- Effective communication skills in Swedish or Norwegian (fluent level) and English (verbal and written).
- A high level of numeracy and attention to detail.
- A collaborative team player who thrives in a supportive environment.
- Good IT skills to help navigate various systems and software.
- Excellent problem-solving abilities, with a knack for generating effective solutions.
Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Bilingual Customer Support Specialist - Norwegian/Swedish employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Support Specialist - Norwegian/Swedish
✨Tip Number 1
Brush up on your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these during any interviews.
✨Tip Number 2
Familiarise yourself with the automotive industry. Understanding the basics of the industry can give you an edge in conversations and show your genuine interest in the role. Research common customer queries and issues related to automotive services.
✨Tip Number 3
Practice your language skills! Since fluency in Swedish or Norwegian is crucial, consider engaging in conversations or role-playing scenarios in these languages. This will help you feel more confident when communicating with customers.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process. Use platforms like LinkedIn to connect and ask questions.
We think you need these skills to ace Bilingual Customer Support Specialist - Norwegian/Swedish
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in Swedish or Norwegian, as well as English. Mention any relevant experiences where you used these languages in a customer service context.
Showcase Customer Service Experience: Detail your previous roles in customer support or similar positions. Use specific examples that demonstrate your ability to create positive customer experiences and resolve issues effectively.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills such as problem-solving, attention to detail, and IT proficiency, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and the automotive industry. Explain why you are a great fit for the role and how you can contribute to the team.
How to prepare for a job interview at CV-Library
✨Showcase Your Language Skills
Since the role requires fluency in Swedish or Norwegian, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play scenarios in your chosen language to prove your proficiency.
✨Highlight Customer Service Experience
Emphasise any previous experience you have in customer service roles. Share specific examples of how you've handled customer inquiries, resolved issues, and created positive experiences for customers, as this is crucial for the position.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples where you've successfully navigated challenges or generated effective solutions, as this will showcase your critical thinking skills and adaptability.
✨Familiarise Yourself with the Company
Research the company and its values, especially in the automotive industry. Understanding their mission and how they prioritise customer service will help you align your answers with what they are looking for in a candidate.
