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- Tasks: Support clients with technical queries and promote flat roofing products.
- Company: Join a global leader in flat roofing and waterproofing solutions.
- Benefits: Enjoy a pension scheme, bonuses, company vehicle, private healthcare, and generous holidays.
- Why this job: Great training, career progression, and the chance to work on exciting projects.
- Qualifications: Experience in roofing or site management is preferred; training provided.
- Other info: Field-based role covering the South West; ideal for those near Wiltshire or Bristol.
The predicted salary is between 36000 - 60000 £ per year.
Exciting opportunity to join a global leading brand within the Flat Roofing product sector focusing on Waterproofing membranes, Singly Ply, Green roofing, Hot melt and Felts aligned for both New Build and Refurbishment projects. The company not only boasts excellent training, a strong name in the market but also the opportunity for both personal and career progression.
The role is to work with the clients range of approved contractors to help promote their range of flat roofing products, produce site surveys and site measurements with a secondary focus of being the point of contact for any technical issues/questions that may arise throughout any live projects, whilst working closely with Site Technicians. Additional responsibility would also be to keep in regular contact with the sales and project teams to help with technical enquiries and lend product and installation support where needed. The role is field based where you will manage both your time and site visits across the South West area.
The client is looking to hear from candidates who have either been working on the tools within the roofing sector and looking to move into a permanent position or candidates with contract/site manager experience who want a new exciting challenge within the flat roofing sector. In depth product training is given throughout.
This is a field based position looking after projects across the South West territory. The ideal candidate will live within a reasonable distance from Wiltshire or Bristol, however the client will look at candidates based in Devon, Cornwall, Dorset, Wiltshire, Gloucestershire or Somerset.
Benefits include Pension Scheme, Company bonuses, Company Vehicle, Private healthcare, mobile, laptop holidays plus bank holidays.
Technical Support Manager employer: Excel Construction Recruitment
Contact Detail:
Excel Construction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager
✨Tip Number 1
Familiarise yourself with the specific flat roofing products and technologies mentioned in the job description. Understanding waterproofing membranes, single ply systems, and green roofing will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the roofing sector, especially those who have experience with technical support roles. Engaging with industry forums or LinkedIn groups can provide insights into the challenges faced in the field and help you build connections that may lead to referrals.
✨Tip Number 3
Prepare to discuss your hands-on experience in roofing or site management during interviews. Be ready to share specific examples of how you've resolved technical issues on-site, as this will highlight your problem-solving skills and suitability for the Technical Support Manager position.
✨Tip Number 4
Research the company’s values and recent projects to tailor your conversation during interviews. Showing that you understand their market position and are genuinely interested in their products will set you apart from other candidates.
We think you need these skills to ace Technical Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Technical Support Manager position. Tailor your application to highlight relevant experience in roofing or technical support.
Highlight Relevant Experience: Emphasise any previous experience you have in the roofing sector, whether it's hands-on work or management roles. Use specific examples to demonstrate your skills in site surveys, technical support, and client interaction.
Showcase Your Skills: Make sure to include key skills that are relevant to the role, such as problem-solving, communication, and time management. Mention any technical knowledge related to flat roofing products and installation processes.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in this position and how your background makes you a suitable candidate. Be sure to express your enthusiasm for the company and the opportunity for career progression.
How to prepare for a job interview at Excel Construction Recruitment
✨Know Your Products
Familiarise yourself with the company's range of flat roofing products, especially waterproofing membranes and single ply systems. Being able to discuss these products confidently will show your genuine interest and understanding of the role.
✨Demonstrate Technical Knowledge
Prepare to discuss any technical issues you might have encountered in previous roles. Be ready to explain how you resolved these issues, as this will highlight your problem-solving skills and technical expertise.
✨Showcase Your Communication Skills
As a Technical Support Manager, you'll need to liaise with contractors, sales teams, and project managers. Practice articulating your thoughts clearly and concisely, and be prepared to give examples of how you've effectively communicated in past roles.
✨Highlight Your Field Experience
If you have experience working on-site or managing projects, make sure to share relevant examples. Discuss how your hands-on experience can benefit the company and improve client relationships.
