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- Tasks: Engage with tenants and resolve their concerns in a dynamic social housing environment.
- Company: Join a reputable organisation working on impactful community projects in South Birmingham.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance for a permanent role.
- Why this job: Make a real difference in people's lives while building valuable community relationships.
- Qualifications: 2-3 years of experience in customer liaison within social housing is essential.
- Other info: Immediate start available; must have the right to work in the UK.
The predicted salary is between 22000 - 26000 £ per year.
Location: South Birmingham
Salary: £26,000-£30,000
Hours: Mon-Fri (08:00-16:30)
Contract: Temp to Perm
Immediate Start
Nelson Permanent Placements are currently recruiting on behalf of our client who are seeking experienced Customer Liaison Officers to work on a South Birmingham Council Contract.
It will be predominantly based out of their Longbridge Office, but will include travelling within the South Birmingham area (including Bournville, Redditch, Northfield etc).
As a Customer Liaison Officer, you will be involved in a large Social Housing Contract (on maintenance, retrofit and repair works) for existing properties and high-rises across South Birmingham.
Duties:
- Leading tenant engagement and developing community relationships.
- Acting as a focal point of contact in addressing concerns and queries with residents.
- Offering resolution and addressing issues/concerns accordingly.
- Maintaining accurate documentation and access-related agreements.
Customer Liaison Officer Requirements:
- 2-3 years’ experience as a Customer Liaison Officer (within Social Housing/Domestic environments).
- Proficient in Microsoft Office Packages (Word, Outlook and Excel).
How to Apply:
Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team.
This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency.
Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply, as your details will not be processed.
Customer Liaison Officer employer: Nelson Permanent Placements
Contact Detail:
Nelson Permanent Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the local community in South Birmingham. Understanding the demographics and specific needs of areas like Bournville and Redditch will help you connect better with residents and demonstrate your commitment to tenant engagement.
✨Tip Number 2
Brush up on your conflict resolution skills. As a Customer Liaison Officer, you'll be addressing concerns and queries from residents, so being able to handle difficult conversations with empathy and professionalism is key.
✨Tip Number 3
Network with professionals in the social housing sector. Attend local events or join online forums to meet others in the field. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Demonstrate your proficiency in Microsoft Office during any interviews or discussions. Be prepared to discuss how you've used these tools in previous roles, especially in maintaining documentation and communication with residents.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Liaison Officer. Tailor your application to highlight relevant experience in social housing and tenant engagement.
Highlight Relevant Experience: In your CV, emphasise your 2-3 years of experience as a Customer Liaison Officer. Include specific examples of how you've successfully managed tenant relationships and resolved issues in previous roles.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office packages, particularly Word, Outlook, and Excel. Provide examples of how you've used these tools in your previous positions to maintain documentation or communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role. Discuss why you are passionate about community engagement and how you can contribute to the South Birmingham area.
How to prepare for a job interview at Nelson Permanent Placements
✨Know Your Role
Make sure you understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with tenant engagement, community relationships, and how to address concerns effectively.
✨Showcase Your Experience
Prepare examples from your previous roles that highlight your experience in social housing or customer service. Be ready to discuss specific situations where you successfully resolved issues for residents.
✨Demonstrate Communication Skills
As a Customer Liaison Officer, communication is key. Practice articulating your thoughts clearly and confidently, and be prepared to answer questions about how you would handle difficult conversations with tenants.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is required, brush up on your skills in Word, Outlook, and Excel. Be ready to discuss how you've used these tools in your previous roles to maintain documentation and manage communications.
