Client Relationship Manager

Client Relationship Manager Opportunity, Near Chester! Are you a commercially savvy relationship builder who thrives on exceeding targets and nurturing long-term client partnerships? Our client, a dynamic and values-led company, is looking for someone just like you — confident, articulate, and analytical — to play a pivotal role in driving client satisfaction, retention, and renewals. You'll be the voice of the client internally and the face of the company externally. You'll take ownership of the post-sale journey, ensuring client outcomes are met and exceeded, while helping the business grow through insight, influence, and high-impact conversations. About the Role * Title: Client Relationship Manager * Role: Permanent, Full time * Location: Pulford, near Chester * Salary: Up to £35K per annum * Benefits: Hybrid working, 25 days holiday plus bank holidays, pension, private health insurance, free lunches, plus more!! Responsibilities * Own and manage a portfolio of clients with a focus on retention, satisfaction, and renewals * Build deep, consultative relationships with key client stakeholders * Understand client goals and align service delivery to meet those objectives * Identify upsell opportunities and work closely with the commercial team to convert them * Use data to track client success metrics and report on account health * Troubleshoot issues, resolve concerns, and provide strategic solutions * Deliver regular business reviews and performance updates to clients * Collaborate with internal teams to ensure client feedback shapes service delivery * Hit and exceed client retention and growth targets Skills & Attributes * Strong commercial awareness and a proven track record of working to targets. * A natural communicator who builds rapport with ease. * Analytical thinker who enjoys problem-solving and spotting trends in data. * Experience in a client-facing, relationship management, or renewals-focused role. * Proactive, solutions-oriented mindset – you don’t wait for problems to arise. * Organised and detail-oriented, with strong time management skills. * Comfortable presenting, leading meetings, and influencing senior stakeholders. **Roberts Webb Recruitment are acting as an agency in relation to this role