Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers during their vehicle's maintenance and repair.
- Company: Join Ford Basingstoke, a trusted name in automotive service.
- Benefits: Enjoy a rewarding work environment with potential perks and growth opportunities.
- Why this job: Make a real impact by providing excellent customer experiences in a supportive team.
- Qualifications: No specific experience required; just bring your passion for customer service!
- Other info: This role is perfect for those looking to kickstart their career in the automotive industry.
The predicted salary is between 28800 - 43200 £ per year.
Good, honest, rewarding work. It's how we're built.
In the heart of our aftersales department, our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Ford vehicles and their specific service requirements. This knowledge will not only help you in conversations with customers but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Being able to convey information clearly and empathetically is crucial for a Service Advisor.
✨Tip Number 3
Network with current or former Service Advisors to gain insights into the role and the company culture. They can provide valuable tips on what the hiring managers are looking for.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle various customer situations, as this will showcase your problem-solving skills and customer focus.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Service Advisor. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your experience in customer communication and any automotive knowledge you have. Use specific examples that demonstrate your ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention why you want to work for Ford Basingstoke specifically and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Group 1 Automotive
✨Know the Company
Before your interview, take some time to research Ford Basingstoke. Understand their values, mission, and what sets them apart in the automotive industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Customer Service Focus
As a Service Advisor, you'll be the main point of contact for customers. Be prepared to discuss your previous customer service experiences. Highlight specific examples where you resolved issues or went above and beyond to ensure customer satisfaction.
✨Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked how you would explain technical issues to customers who may not have a background in automotive repair, so think about how to simplify complex information.
✨Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Prepare to demonstrate your problem-solving skills by discussing how you would handle difficult situations with customers or unexpected challenges in the service process. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
