Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Solve IT problems and support sophisticated solutions in a dynamic environment.
- Company: Join a growing team dedicated to providing top-notch IT support in education.
- Benefits: Enjoy an attractive salary, personal training budget, and excellent work-life balance.
- Why this job: Be part of a fun culture with opportunities for career progression and learning new technologies.
- Qualifications: Experience in IT support, especially in education, with strong technical skills required.
- Other info: Team leadership experience and a valid UK driving license are ideal.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior IT Support Engineer, you will be able to find and solve problems, or simply make changes where required to the project/product you are working on. You will be comfortable taking responsibility for the IT Support within the business and have a passion for solving problems. Our IT Support Engineers are integral members of our team and are involved in influencing the support of sophisticated solutions and ensuring their robustness. This is a superb time to join and be part of our growth.
You will have:
- Solid experience as an IT Support Engineer within an Education/School environment (ideally)
- Experience in working to SLAs
- Experience of supporting across multi-site
- 1st, 2nd - 3rd Line Support is essential
- Experience in supporting key stakeholders
- Experience in budgeting
- Team leadership experience (ideally)
- A valid UK Driving License
Technical Skills Required:
- MS Office / O365
- Azure Support
- MS Intune
- User support
- Windows Server
- Active Directory / AD
- MS Exchange
- Firewalls
- Network Support
As part of the role, you will be rewarded with the following:
- An attractive starting salary!
- A chance to learn new technologies and techniques
- Personal training budget
- A fun, dynamic working environment
- Excellent career progression
- Regular salary reviews
- Attractive holiday entitlement
- Excellent work-life balance
Skills: Office 365 / O365, Windows Server, Active Directory / AD, MS Exchange, Firewalls, Network Support
Senior IT Support Engineer employer: Pulse IT Recruitment Ltd
Contact Detail:
Pulse IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS Office/O365, Azure Support, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in an educational or school environment. This context is crucial for the role, so be prepared to share examples of how you've successfully supported IT in similar settings.
✨Tip Number 3
Showcase your problem-solving skills by preparing a few scenarios where you effectively resolved IT issues. This will help illustrate your capability to take responsibility and influence support solutions, which is key for this position.
✨Tip Number 4
If you have team leadership experience, be ready to discuss it in detail. Share how you’ve led teams in the past, especially in multi-site environments, as this will align well with the expectations of the Senior IT Support Engineer role.
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an IT Support Engineer, especially in an educational environment. Emphasise your skills in 1st, 2nd, and 3rd line support, as well as any team leadership experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and your ability to take responsibility for IT support. Mention specific examples of how you've influenced support solutions in previous roles.
Highlight Technical Skills: Clearly list your technical skills relevant to the role, such as MS Office/O365, Azure Support, and Active Directory. Make sure to include any experience with firewalls and network support, as these are crucial for the position.
Showcase Your Achievements: Include any achievements related to budgeting or supporting key stakeholders. This will demonstrate your capability to manage responsibilities effectively and contribute to the company's growth.
How to prepare for a job interview at Pulse IT Recruitment Ltd
✨Showcase Your Problem-Solving Skills
As a Senior IT Support Engineer, your ability to find and solve problems is crucial. Prepare specific examples from your past experiences where you successfully resolved complex issues, especially in an educational environment.
✨Demonstrate Technical Proficiency
Make sure to brush up on the technical skills listed in the job description, such as MS Office, Azure Support, and Active Directory. Be ready to discuss how you've used these technologies in previous roles and any challenges you faced.
✨Understand SLA Management
Since experience working to SLAs is important, be prepared to discuss how you've managed service level agreements in the past. Highlight any strategies you employed to ensure compliance and customer satisfaction.
✨Emphasise Team Leadership Experience
If you have team leadership experience, make it a point to discuss it during the interview. Share examples of how you've led teams, mentored colleagues, or contributed to a positive team dynamic, as this will show your capability to influence and support others.
