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- Tasks: Lead daily operations in catering, ensuring top-notch food quality and client satisfaction.
- Company: Join Gather & Gather, a leading workplace catering expert in the UK & Ireland.
- Benefits: Enjoy perks like personal development, onsite parking, private medical eligibility, and holiday purchase schemes.
- Why this job: Be part of a passionate team that values employees and offers a vibrant work culture.
- Qualifications: Experience in Contract Catering and excellent client relationship management are essential.
- Other info: Flexible working hours with occasional weekends and overnight shifts.
The predicted salary is between 40000 - 52000 £ per year.
At Gather & Gather, we are known as one of the UK & Ireland's most distinctive workplace catering experts, passionate about great food and great coffee, putting our employees and customers at the heart of everything we do.
We are currently recruiting for a General Manager.
Location: Biggin Hill, TN16 3BN
Rate of pay: £46,800 per annum (Overnight 1.5 premium)
Working Pattern: Monday-Friday between 07:00-17:00 with occasional weekends and overnight when required, 40 hours per week
Key Responsibilities:
- Manage and coordinate the daily operations for Business & Industry (B&I) catering, bespoke race day catering, and hospitality services, ensuring high standards of food quality, timely service, and client satisfaction across all areas.
- Supervise a core team of 6 permanent employees in the Murrays B&I team and a dynamic race day catering team of 10-12 staff, providing leadership, training, and motivation to ensure effective teamwork and the smooth execution of all catering events.
- Develop and sustain strong working relationships with the relevant clients at the individual business.
- Be the first point of reference for all client comments and concerns and take any necessary action.
- Conduct appropriate business review meetings with relevant clients to ensure that all targets, objectives and service level agreements are being met.
- Ensure the site achieves the financial targets agreed with the client in line with the budget.
- Prepare, produce and present a monthly financial report for the Operations Managers/Directors detailing financial performance, activity and plans for the relevant site and outlining any necessary action that has been taken.
- Keep up to date with all COSHH and HACCP procedures and methods.
Our Ideal Candidate:
- Previous experience within Contract Catering is essential.
- Excellent client relationship management.
- Organised with great attention to detail.
- Innovative and creative, experienced within the 3 service styles we offer - race catering, hospitality and retail.
What's in it for you?
Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities.
- Onsite Parking.
- Life assurance scheme.
- Pension scheme.
- Holiday allowance.
- Private medical eligibility.
- Eye care.
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance.
- Family friendly support.
- Regular social events and communication with our leaders.
- A holiday purchase scheme.
- Volunteering days.
- Professional subscriptions.
- Recognition schemes and people awards.
- Long service awards.
- Access to some great high street discount vouchers.
Contact Detail:
Gather & Gather UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the specific catering services offered by Gather & Gather, especially in Business & Industry and race day catering. Understanding their unique offerings will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Gather & Gather on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss your previous experience in contract catering in detail. Be ready to share specific examples of how you've managed teams, handled client relationships, and met financial targets, as these are key aspects of the General Manager role.
✨Tip Number 4
Showcase your leadership style and how you motivate teams. Since you'll be supervising a core team and a dynamic race day catering team, having a clear vision of your management approach will set you apart from other candidates.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract catering and client relationship management. Use specific examples that demonstrate your leadership skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for food and service. Mention how your previous roles align with the responsibilities of the General Manager position and express your enthusiasm for working with Gather & Gather.
Highlight Relevant Skills: In your application, emphasise your organisational skills, creativity, and experience in managing teams. Discuss your familiarity with COSHH and HACCP procedures, as these are crucial for the role.
Showcase Client Relationship Experience: Provide examples of how you've successfully managed client relationships in the past. This could include resolving issues, conducting business reviews, or achieving financial targets, which are key aspects of the job.
How to prepare for a job interview at Gather & Gather UK
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed teams in the past. Highlight any specific training or mentoring experiences that demonstrate your ability to lead effectively.
✨Demonstrate Client Relationship Management
Since client satisfaction is key in this role, come ready to share examples of how you've successfully managed client relationships. Discuss any challenges you've faced and how you resolved them, showcasing your problem-solving skills and commitment to client service.
✨Prepare for Financial Discussions
You'll need to present financial reports and ensure targets are met, so brush up on your financial acumen. Be ready to discuss how you've previously managed budgets, achieved financial targets, and any experience you have with financial reporting.
✨Understand Catering Standards and Procedures
Familiarise yourself with COSHH and HACCP procedures, as these are crucial in the catering industry. Be prepared to discuss how you ensure compliance with health and safety standards in your previous roles, demonstrating your attention to detail and commitment to quality.
