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For Companies At a Glance
- Tasks: Lead a dynamic team at Bristol Airport, ensuring smooth operations and exceptional customer service.
- Company: Join CAVU, a leader in enhancing airport experiences with innovative solutions and hospitality.
- Benefits: Enjoy perks like discounts, a pension scheme, free meals, and a shuttle bus to work.
- Why this job: Be part of a vibrant culture that values diversity, innovation, and career growth.
- Qualifications: Experience in hospitality management and a passion for leading diverse teams are essential.
- Other info: Flexible shifts and a commitment to mental health support make this role unique.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Based at Bristol Airport
Contract type: Permanent
37.5 Hours per week
£30,796.54 per annum
Why CAVU? For airports, for partners, for people. We are CAVU. Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow. From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903, Proof65 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners. Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition. More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers. Together, we can reach new heights. Together, we are CAVU.
The role involves:
- Duty management responsibility operating 365 days per year, Rota pattern: 5 days on, 2 days off - 8.5 hour shifts - Rota received 4 weeks in advance.
- Being the point of escalation, as the senior manager on site, for any complaints within the lounge.
- Responsible for ensuring the requirements for food hygiene are implemented and instilled in the team.
- Responsible for all operational requirements including appropriate staffing levels against business volume, deployment of team members, appropriate rotation of staff to ensure skill maintenance, table/customer planning, reception processes, daily banking including investigations following discrepancies.
- Working with the Kitchen Manager and responsible for efficient stock ordering, stock control, invoicing and ensuring receipt of deliveries are managed and recorded daily in line with MAG policy.
- Accountable for the legislative requirements of the lounge/F&B area, including Health & Safety, food hygiene and serving of alcohol.
- Responsible for the correct handling of waste in line with Lounge and airport requirements.
- To assist with the preparing of staff rotas, timesheets and absence administration.
- Responsible for any other reasonable requests as designated by management.
What will make you successful in the role?
- A solid background in the hospitality sector, with a proven track record.
- Experience of managing catering teams either in house or via contracted providers.
- A solid understanding of the market.
- Successfully managed budgets, capable of prioritising spend, driving profit and identifying cost efficiencies.
- Computer literacy on mainstream PC applications including Microsoft office.
- Ability to lead, inspire and motivate a diverse team with fairness and empathy.
- Able to create a culture of results within a high pressured environment through a strong team spirit, instilling a hunger to be part of a winning team.
- Is highly organised in working style, prioritising, scheduling and delegating with skill.
- Takes ownership, is committed to achieving growth by creating a culture of innovation commitment and engagement.
- Food Hygiene level 3 or above would be an advantage.
- Know the key principles of risk assessment and how to identify, plan for and minimise risks to the service and operation.
Benefits:
- Access to our employee rewards portal with discounts and savings.
- MAG Pension scheme which doubles your contribution.
- Fantastic career development opportunities.
- Tax free Airside shopping in our departure lounge.
- Meals on duty.
- Free shuttle bus (A1 Flyer) from the city centre to the airport.
You can contact the team by emailing HR.Recruitment@MAGAirports.com
Equal Opportunities & Reasonable Adjustments: At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds. We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups. As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity.
Job Types: Full-time, Permanent
Pay: £30,796.54 per year
Schedule: Day shift, Night shift
Work Location: In person
Duty Manager employer: MANCHESTER AIRPORTS GROUP PLC
Contact Detail:
MANCHESTER AIRPORTS GROUP PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operations of CAVU and their hospitality venues. Understanding their unique offerings, like the Escape Lounges and Hangar, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your experience in managing catering teams and budgets. Be prepared to discuss specific examples of how you've driven profit and identified cost efficiencies in previous roles.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've inspired and motivated diverse teams in high-pressure environments. This will resonate well with CAVU's focus on team spirit and results.
✨Tip Number 4
Brush up on your food hygiene knowledge, especially if you have a Level 3 certification. Being able to discuss food safety practices confidently can set you apart from other candidates.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality sector, particularly any roles where you've managed teams or budgets. Use specific examples that demonstrate your ability to lead and inspire a diverse team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role of Duty Manager at CAVU. Mention your understanding of the aviation industry and how your skills align with their mission to create seamless travel experiences.
Highlight Relevant Qualifications: If you have Food Hygiene Level 3 or above, make sure to mention it prominently. Also, include any other relevant certifications or training that would support your application.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've successfully handled complaints or operational challenges in previous roles. This will demonstrate your capability as the point of escalation for any issues that arise.
How to prepare for a job interview at MANCHESTER AIRPORTS GROUP PLC
✨Showcase Your Hospitality Experience
Make sure to highlight your background in the hospitality sector during the interview. Discuss specific examples of how you've successfully managed catering teams and handled customer complaints, as this will demonstrate your capability to thrive in a fast-paced environment.
✨Demonstrate Leadership Skills
CAVU is looking for someone who can lead and inspire a diverse team. Prepare to share instances where you've motivated your team, resolved conflicts, or created a positive work culture. This will show that you can handle the responsibilities of a Duty Manager effectively.
✨Understand Operational Requirements
Familiarise yourself with the operational aspects of the role, such as food hygiene standards, stock control, and budgeting. Be ready to discuss how you would ensure compliance with these requirements and improve efficiency within the lounge.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of scenarios where you've had to make quick decisions or manage unexpected challenges, and be prepared to explain your thought process and outcomes.
