Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Maintain and service CCTV and Access Control systems while building strong customer relationships.
- Company: Join a leading company focused on security solutions for blue chip customers.
- Benefits: Enjoy training opportunities, teamwork, and a chance to develop your career in a dynamic environment.
- Why this job: Be part of a supportive team that values skill development and excellent customer service.
- Qualifications: Three years' experience in a similar role; willingness to learn new systems is essential.
- Other info: Fast application process due to high demand; be ready to make an impact!
The predicted salary is between 30000 - 42000 £ per year.
Role Overview: To be responsible for maintaining strong relationships with our blue chip customers and the maintenance/servicing of their CCTV and Access Control systems; there may even be some installation/commissioning work occasionally. This role will involve visiting customer sites and requires the successful applicant to be customer-focused at all times. The individual must work as part of a team and interact with colleagues, clients, and other trades professionally, presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and will involve close liaison with the Customer Service Manager. Most importantly, this new team member will want to improve their skills, seek training on new and existing Enterprise solutions, and develop a career.
Main Responsibilities:
- Managing all paperwork
- Ensuring customer expectations are met
- Managing workload
- Quality Management
- Achieving company KPIs for attendance in line with the clients' SLA
- Teamwork and collaboration
- Problem solving
- Customer service
- Understanding and meeting guidelines and standards of work expected by JCI / ISSG
- Maintaining a professional appearance and manner to promote the image of the Company
- Setting a good example to colleagues by observing all company rules and regulations
- Completing necessary Company documentation punctually and in accordance with guidelines
- Observing and adhering to company health & safety guidelines
Contacts:
- External: Customers, Suppliers, Contractors
- Internal: Service Delivery Manager, Service Desk, Other internal departments
Qualifications: FLIR Latitude, CCure and Genetec are not essential but strongly preferred; however, if you have worked on other Enterprise-level systems and can demonstrate the aptitude to learn, we would invest in the necessary training.
Experience: At least three years’ experience working in a similar role with Enterprise-level systems.
Skills:
- Experience in the Security/CCTV/Access Control sector
- Analytical and Diagnostic Skills
- Planning
- Communication skills, both verbal and written
- Time keeping
- Flexible approach to work and willingness to work extra hours as required, including occasional out-of-hours/weekend call-outs
- Experience with CCure, FLIR Latitude, Genetec, VideoEdge, Victor, Synectics, Lenel an advantage
- Willingness to contribute to the success of the Company
- Commitment to delivering excellent customer service
- Desire to share knowledge in a team environment
- Self-motivated and confident
- Practical and highly adaptable
- Team player, but willing to accept responsibility
- Cooperative and helpful at all times
Service Engineer employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific CCTV and Access Control systems mentioned in the job description, such as FLIR Latitude and Genetec. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the security industry, especially those who have experience with Enterprise-level systems. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service and teamwork. Highlight specific examples where you successfully managed customer expectations or collaborated with colleagues to solve problems.
✨Tip Number 4
Show your eagerness to learn and grow within the company. Be ready to express your interest in training opportunities and how you plan to keep up with new technologies in the security sector during your interview.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the Security, CCTV, and Access Control sectors. Emphasise any specific systems you've worked with, such as CCure or Genetec, and showcase your analytical and diagnostic skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your customer service focus and teamwork abilities. Mention your willingness to learn and adapt, as well as your commitment to maintaining professional standards and promoting the company's image.
Highlight Relevant Experience: In your application, detail your previous roles and responsibilities that align with the job description. Include examples of how you've managed customer expectations and contributed to team success in past positions.
Showcase Your Problem-Solving Skills: Provide specific examples in your application of how you've successfully solved problems in previous roles. This could include instances where you improved processes or resolved customer issues effectively.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Customer Service Skills
Since the role is heavily focused on maintaining strong relationships with customers, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you went above and beyond to meet customer expectations.
✨Demonstrate Technical Knowledge
Familiarise yourself with the systems mentioned in the job description, such as CCTV and Access Control systems. Even if you haven't worked with FLIR Latitude or Genetec, showing a willingness to learn and adapt will impress the interviewers.
✨Emphasise Teamwork and Collaboration
This position requires working closely with colleagues and other trades. Be ready to share examples of how you've successfully collaborated in a team environment and contributed to achieving common goals.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your analytical and diagnostic skills. Prepare to discuss past challenges you've faced in similar roles and how you approached solving them, demonstrating your ability to think critically under pressure.
