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- Tasks: Maintain and service CCTV and Access Control systems while building strong customer relationships.
- Company: Join a leading company focused on security solutions and customer satisfaction.
- Benefits: Enjoy training opportunities, teamwork, and a chance to develop your career in a dynamic environment.
- Why this job: Be part of a supportive team that values skill development and excellent customer service.
- Qualifications: Three years' experience in a similar role; willingness to learn new systems is essential.
- Other info: Flexibility for occasional out-of-hours work and a commitment to health and safety guidelines.
The predicted salary is between 30000 - 42000 £ per year.
To be responsible for maintaining strong relationships with our blue chip customers and the maintenance/servicing of their CCTV and Access Control systems; there may even be some installation/commissioning work occasionally. This role will involve visiting customer sites and requires the successful applicant to be customer-focused at all times. The individual must work as part of a team and interact with colleagues, clients, and other trades professionally, presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and will involve close liaison with the Customer Service Manager. Most importantly, this new team member will want to improve their skills, seek training on new and existing Enterprise solutions, and develop a career.
Main Responsibilities:
- Managing all paperwork
- Ensuring customer expectations are met
- Managing workload
- Quality Management
- Achieving company KPIs for attendance in line with the clients' SLA
- Teamwork and collaboration
- Problem solving
- Customer service
- Understanding and meeting guidelines and standards of work expected by JCI / ISSG
- Maintaining a professional appearance and manner to promote the image of the Company
- Setting a good example to colleagues by observing all company rules and regulations
- Completing necessary Company documentation punctually and in accordance with guidelines
- Observing and adhering to company health & safety guidelines
Contacts:
- External: Customers, Suppliers, Contractors
- Internal: Service Delivery Manager, Service Desk, Other internal departments
Qualifications: FLIR Latitude, CCure and Genetec are not essential but strongly preferred; however, if you have worked on other Enterprise-level systems and can demonstrate the aptitude to learn, we would invest in the necessary training.
Experience: At least three years’ experience working in a similar role with Enterprise-level systems.
Skills:
- Experience in the Security/CCTV/Access Control sector
- Analytical and Diagnostic Skills
- Planning
- Communication skills, both verbal and written
- Time keeping
- Flexible approach to work and willingness to work extra hours as required, including occasional out-of-hours/weekend call-outs
- Experience with CCure, FLIR Latitude, Genetec, VideoEdge, Victor, Synectics, Lenel an advantage
- Willingness to contribute to the success of the Company
- Commitment to delivering excellent customer service
- Desire to share knowledge in a team environment
- Self-motivated and confident
- Practical and highly adaptable
- Team player, but willing to accept responsibility
- Cooperative and helpful at all times
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as CCure and Genetec. Even if you haven't worked with them directly, showing a willingness to learn and adapt can set you apart.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since this role is heavily focused on maintaining strong relationships with clients, demonstrating your ability to communicate effectively and professionally will be crucial.
✨Tip Number 3
Prepare to discuss your experience with teamwork and collaboration. This role requires working closely with colleagues and other trades, so sharing examples of successful team projects can showcase your fit for the position.
✨Tip Number 4
Be ready to talk about your problem-solving skills. The ability to diagnose issues quickly and efficiently is key in this role, so think of specific instances where you've successfully resolved challenges in previous positions.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the Security, CCTV, and Access Control sectors. Emphasise any specific systems you've worked with, such as CCure or Genetec, and showcase your problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your commitment to customer service and teamwork, and provide examples of how you've successfully managed customer relationships in the past.
Highlight Relevant Skills: Clearly outline your analytical and diagnostic skills, as well as your ability to communicate effectively. Mention your flexibility and willingness to work extra hours, as these are important for the role.
Showcase Your Commitment to Learning: Demonstrate your desire to improve your skills and seek training on new and existing Enterprise solutions. This shows that you are proactive and dedicated to your professional development.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Customer Service Skills
Since the role is heavily focused on maintaining strong relationships with customers, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you went above and beyond to meet customer expectations.
✨Demonstrate Technical Knowledge
Familiarise yourself with the systems mentioned in the job description, such as CCTV and Access Control systems. Even if you haven't worked with FLIR Latitude or Genetec, showing a willingness to learn and adapt will impress the interviewers.
✨Emphasise Teamwork and Collaboration
This position requires working closely with colleagues and other trades. Be ready to share examples of how you've successfully collaborated in a team environment, and how you handle conflicts or challenges within a team.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your analytical and diagnostic skills. Prepare to discuss specific problems you've encountered in previous roles and how you approached solving them, particularly in high-pressure situations.
