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For Companies At a Glance
- Tasks: Resolve customer complaints about billing and service issues in a fast-paced environment.
- Company: Join Huntswood, part of ResultsCX, a leader in Customer Experience Management.
- Benefits: Enjoy hybrid working options, competitive pay, and valuable experience in a supportive team.
- Why this job: Build relationships and enhance your skills while making a real impact in customer service.
- Qualifications: Experience in handling complaints, strong communication skills, and proficiency in MS Office required.
- Other info: Full-time role with a contract until August 2025, based in vibrant Glasgow City Centre.
The predicted salary is between 30000 - 42000 £ per year.
Huntswood is recruiting experienced Complaint Handlers to join our dynamic utilities complaints team based in Glasgow. Use your expertise to resolve customer issues related to billing, missed appointments, and meter problems for a leading utilities company.
What We Offer:
- Contract Duration: till end of August 2025
- Start Date: 2nd June 2025
- Day Rate: £155 per day (Umbrella recruitment only - we can assist with this)
- Location: Glasgow City Centre (Full-time in office for training and sign-off, with hybrid working available after - 3 days a week in office)
- Working hours: 37.5 hours per week, 5 days per week. Monday to Friday between 8am - 6pm.
Build enduring relationships and gain valuable experience for future campaigns. Join a team that became part of the ResultsCX organization in February 2024, a leading provider of transformational Customer Experience Management services to global brands.
What We're Looking For:
- Experience in investigating customer complaints, ideally in the utilities sector
- Commitment to working at our Central Glasgow office
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong attention to detail and proficiency in navigating in-house databases
- Proficiency in MS Office, particularly MS Word
As a ResultsCX company, Huntswood is committed to equal opportunity and affirmative action. We consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
Huntswood will only request contact details via email when initiating contact and will not ask for any other personal information.
Ready for this exciting role? Apply now and start your journey with Huntswood.
Utilities Complaint Handler employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Utilities Complaint Handler
✨Tip Number 1
Familiarise yourself with common utilities complaints and resolutions. Understanding issues like billing discrepancies or missed appointments will help you demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your communication skills. Since this role involves resolving customer issues, being able to articulate your thoughts clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Research Huntswood and ResultsCX. Knowing their values and recent developments can help you tailor your responses in interviews and show that you're genuinely interested in the company.
✨Tip Number 4
Prepare examples of past experiences where you've successfully handled complaints or resolved conflicts. This will provide concrete evidence of your skills and experience during the interview process.
We think you need these skills to ace Utilities Complaint Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling customer complaints, especially in the utilities sector. Use specific examples to demonstrate your problem-solving skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the role. Mention your ability to work independently and as part of a team, and express your enthusiasm for joining Huntswood.
Highlight Relevant Skills: In your application, emphasise your proficiency in MS Office, particularly MS Word, and your experience with in-house databases. These skills are crucial for the role and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CV-Library
✨Showcase Your Complaint Handling Experience
Make sure to highlight your previous experience in handling customer complaints, especially in the utilities sector. Be prepared to discuss specific examples where you successfully resolved issues, as this will demonstrate your expertise and problem-solving skills.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication and interpersonal skills, practice articulating your thoughts clearly and confidently. Use role-play scenarios to simulate customer interactions, showcasing your ability to empathise and effectively communicate solutions.
✨Familiarise Yourself with Common Utilities Issues
Research common complaints related to billing, missed appointments, and meter problems in the utilities sector. Being knowledgeable about these issues will allow you to speak more confidently during the interview and show that you understand the challenges customers face.
✨Prepare Questions for the Interviewers
Prepare thoughtful questions to ask the interviewers about the team dynamics, training processes, and the company's approach to customer service. This not only shows your interest in the role but also helps you assess if the company culture aligns with your values.
