Swedish/Norwegian Speaking Customer Service Advisor – Remote

Rewards and Benefits on offer: • Working for a blue-chip company with a great team-based culture. • The role is only working Monday to Friday- no weekends! • Home based position from day one! • World class training and development opportunities The Company you will be working for: MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Swedish or Nowegian Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need, please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants to do not live local to the company site, however, you will be required to travel to the office every 3 to 4 months for training or meetings. The Role you will be doing: • Handle inbound calls from consumers and distributors • Address customer enquiries via telephone and email in Swedish or Norwegian and English • Providing quality advice and information to consumers and distributors. • Resolve queries and keep customers updated on the status of their enquiries. • Process inbound calls accurately and efficiently. • Make effective use of down time, by assisting colleagues with other tasks. • Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service. • Fulfil any other ad-hoc duties. • Working Monday – Friday either 8am – 4pm / 9am – 5pm About you: • Fluent in Swedish or Norwegian and English • You must have a customer service background • You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied. • You will be a great team player and you will be motivated by helping solve customers’ problems