Collections Account Manager

Handle overdue accounts by contacting clients and negotiating repayment plans. Effective communication and persistence are crucial for success in this role.

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

Client Details

The client is a global financial institution known for its comprehensive banking services. They prioritise customer satisfaction, regulatory compliance, and innovative financial solutions to support their diverse clientele.

Description

Contacting clients with overdue payments to discuss their financial situation.
Negotiating repayment plans that are feasible for clients and beneficial for the company.
Monitoring account status and updating records with payment activities.
Collaborating with legal and compliance teams to handle complex cases.
Providing excellent customer service while maintaining a firm stance on debt recovery.
Ensuring compliance with financial regulations and company policies.Profile

Strong communication skills: Ability to effectively negotiate and handle difficult conversations with clients.
Persistence and resilience: Capable of managing rejection and maintaining a positive attitude.
Attention to detail: Ensures accurate record-keeping and compliance with regulations.
Problem-solving abilities: Finds creative solutions to help clients manage their debts.
Customer service orientation: Balances firm debt recovery with excellent client support.
Financial acumen: Understands financial products and regulatory requirements.Job Offer

Easy access public transport
Hybrid model – after 2 months
Professional development