At a Glance
- Tasks: Analyze customer data to identify gambling patterns and trends.
- Company: Join a team dedicated to creating the safest online gaming experience.
- Benefits: Flexible shifts, opportunity to work with a passionate team, and a focus on sustainability.
- Why this job: Make a real impact by promoting safe gaming practices and building customer relationships.
- Qualifications: Strong analytical skills and a passion for customer safety are essential.
- Other info: Shifts cover 6am to 2am, 365 days a year; details discussed in the interview.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT THE ROLE Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites. We want to be there for our customers, so this role covers 6am till 2am, 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during interview. YOU WILL BE RESPONSIBLE FOR: Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling. Monitoring player behaviour and making risk based, self driven decisions Promote the importance of sustainability across external and internal stakeholders. Building relationships with our customers via email, chat, and phone across all of our managed brands Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.
Safer Gambling Analyst employer: LeoVegas UK
Contact Detail:
LeoVegas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safer Gambling Analyst
✨Tip Number 1
Familiarize yourself with the latest trends and data analysis techniques in the gambling industry. Understanding how to interpret customer behavior data will give you a significant edge during the interview.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully identified patterns or trends in data. This will demonstrate your analytical skills and your ability to make informed decisions based on data.
✨Tip Number 3
Showcase your communication skills by practicing how you would explain complex data findings to non-technical stakeholders. This is crucial for building relationships with customers and coaching frontline teams.
✨Tip Number 4
Be ready to discuss your approach to promoting sustainability in the gaming industry. Having a clear understanding of this topic will align you with our mission and values, making you a more attractive candidate.
We think you need these skills to ace Safer Gambling Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Safer Gambling Analyst position. Understand the responsibilities and the skills required, especially around data analysis and customer interaction.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in data analysis, customer service, or risk management. Use specific examples that demonstrate your ability to interpret data and make informed decisions.
Showcase Communication Skills: Since the role involves building relationships with customers, highlight your communication skills. Mention any experience you have in coaching or training others, as well as your ability to engage with customers through various channels.
Tailor Your Application: Customize your application materials to reflect the company's mission of promoting safer gambling. Use language from the job description and express your passion for creating a safe online gaming environment.
How to prepare for a job interview at LeoVegas UK
✨Understand the Role
Make sure you have a clear understanding of what a Safer Gambling Analyst does. Familiarize yourself with data analysis techniques and how they apply to identifying problem gambling patterns.
✨Show Your Analytical Skills
Be prepared to discuss your experience with interpreting and analyzing data sets. Highlight specific examples where you've successfully identified trends or made data-driven decisions in previous roles.
✨Emphasize Communication Skills
Since the role involves building relationships with customers and coaching frontline teams, demonstrate your strong communication skills. Share examples of how you've effectively communicated complex information to diverse audiences.
✨Discuss Flexibility and Availability
Given the varying shift patterns, be ready to discuss your availability and willingness to work flexible hours. Show that you understand the importance of being there for customers at all times.