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- Tasks: Coordinate customer experiences, manage appointments, and ensure outstanding service.
- Company: Join a leading company in the restoration and construction industry.
- Benefits: Enjoy 29 days holiday, training expenses covered, and a supportive work environment.
- Why this job: Make a real impact on customer satisfaction while developing your skills in a dynamic team.
- Qualifications: Previous customer service or admin experience is a plus; strong communication skills are essential.
- Other info: Paid training starts January 29th, 2024, with a DBS check required.
The predicted salary is between 20400 - 28400 £ per year.
Location: Sheffield, South Yorkshire, England
Total Salary: £24,464 per annum
Job Type: Temporary to Permanent
Hours: Monday to Friday working hours from 8:00 am to 4:30 pm
Duties:
- Strong communications skills both verbal and written.
- All actions to be outcome driven.
- Good organisational skills and housekeeping.
- Team player and able to work on own initiative and self-motivation.
- Accurate data input into both Systems, Xactware, Symbility and any other customer portals.
- Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise.
- Book appointments for both reactive and planned works for trades.
- Supporting customers with choosing their material choices for reinstatement works.
- Interim invoicing for reinstatement works.
- Ensure SLA’s are adhered to and highlighting any issues to the Customer Experience Manager where necessary.
- To provide outstanding customer service always, remaining courteous and professional.
- Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
- Resolve customer queries and ensure any complaints are escalated to the relevant Manager.
- Understanding of all contracts you are responsible for.
- Appointing and issuing purchase orders and communicating with suppliers as and when required.
- Adhere to & ensure compliance with Health & Safety, Environment & Quality procedures for your local branch.
Qualifications:
- Previous experience in customer service or administration.
- Strong organizational and communication skills.
Training:
2 weeks training starting from January 29th, 2024, in Tamworth, Staffordshire - all expenses paid for!
Note:
A DBS Check will be undertaken during the first 2 weeks of employment.
Benefits:
29 days holiday (including bank holidays) and other additional benefits.
How to Apply:
For more information or to apply, contact Zana at (phone number removed). Please include "Customer Experience Coordinator Application" in the subject line.
Join our team and be part of shaping positive customer experiences in the restoration and construction industry.
Customer Experience Coordinator employer: Core Group
Contact Detail:
Core Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Familiarise yourself with the key software mentioned in the job description, such as Xactware and Symbility. Having a basic understanding of these systems can give you an edge during the interview process.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since the role involves liaising with customers and contractors, being able to articulate your thoughts clearly will be crucial.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your organisational skills and ability to work independently. This will help you showcase your suitability for the role during interviews.
✨Tip Number 4
Research the company’s values and customer service philosophy. Understanding what they prioritise can help you align your answers with their expectations during the interview.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administration. Emphasise your strong communication and organisational skills, as these are key for the Customer Experience Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to work both independently and as part of a team, and provide examples of how you've delivered outstanding customer service in the past.
Highlight Relevant Skills: In your application, focus on your data input accuracy and any experience with systems like Xactware or Symbility. Mention your understanding of Health & Safety, Environment & Quality procedures, as this is crucial for the role.
Follow Application Instructions: When applying, ensure you include 'Customer Experience Coordinator Application' in the subject line of your email. This shows attention to detail and helps your application stand out.
How to prepare for a job interview at Core Group
✨Showcase Your Communication Skills
As a Customer Experience Coordinator, strong verbal and written communication skills are crucial. Prepare examples of how you've effectively communicated with customers or team members in the past, highlighting your ability to convey information clearly and professionally.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you manage your time and tasks efficiently. You could mention specific tools or methods you use to stay organised, especially when handling multiple customer queries or appointments.
✨Emphasise Teamwork and Initiative
The job calls for a team player who can also work independently. Share experiences where you've successfully collaborated with others, as well as instances where you've taken the initiative to solve problems or improve processes on your own.
✨Prepare for Customer Service Scenarios
Since the role involves resolving customer queries and complaints, think about common customer service challenges you've faced. Prepare to discuss how you handled these situations, focusing on your approach to maintaining professionalism and courtesy under pressure.
