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- Tasks: Join our team to lead daily front office operations and train new employees.
- Company: Be part of a dynamic hotel environment focused on exceptional guest experiences.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: This role is perfect for those who love customer service and want to make a difference.
- Qualifications: Looking for motivated individuals with strong communication skills and a passion for hospitality.
- Other info: This is a part-time position with no remote work options.
The predicted salary is between 24000 - 36000 £ per year.
Assist in conducting training for all Front Office employees. Direct daily front office operations. Attend to credit problems. Ensure efficient and courteous service. Supervise and support of the Front Office team. Ensure department policies and procedures are understood by all employees and observed in tasks performed. Ensure effective communication of new and updated information regarding policies rates and general hotel information. Perform any other duties as directed by the Front Office Management. Effectively use the guest feedback to improve product and service delivery. Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on. Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction. Remote Work : No Employment Type : Fulltime
Front Office Team Member Part Time employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member Part Time
✨Tip Number 1
Familiarize yourself with the latest trends in customer service and hospitality. This will not only help you understand the expectations of the role but also allow you to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in the hospitality industry. They can provide valuable insights into the company culture and what it takes to succeed as a Front Office Team Member.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled guest feedback in the past. Being able to showcase your problem-solving skills and commitment to customer satisfaction will set you apart.
✨Tip Number 4
Stay updated on the hotel's policies and procedures, as well as any recent changes in the industry. This knowledge will help you communicate effectively with both guests and team members during the interview process.
We think you need these skills to ace Front Office Team Member Part Time
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Front Office Team Member position. Highlight key responsibilities such as conducting training, supervising the team, and ensuring customer satisfaction.
Tailor Your CV: Customize your CV to reflect relevant experience in front office operations or customer service. Emphasize any previous roles where you supervised a team or handled guest feedback effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've improved service delivery in past roles.
Highlight Communication Skills: Since effective communication is crucial for this role, make sure to highlight your communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated policies or information to a team.
How to prepare for a job interview at AccorHotel
✨Show Your Leadership Skills
Since the role involves supervising and supporting the Front Office team, be prepared to discuss your previous leadership experiences. Share specific examples of how you've successfully led a team or handled conflicts.
✨Demonstrate Customer Service Excellence
Highlight your commitment to customer satisfaction. Prepare to share instances where you went above and beyond to ensure a positive experience for guests, as this aligns with the company's focus on Total Customer Satisfaction.
✨Understand Hotel Operations
Familiarize yourself with common front office operations and challenges. Being knowledgeable about daily tasks and potential credit problems will show that you're ready to hit the ground running.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you would ensure that all team members are informed about policies and updates.
