Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support a team by managing customer queries and processing orders.
- Company: Join a leading global provider of veterinary medicines focused on animal health.
- Benefits: Enjoy a hybrid work model with two days in the office and flexible remote work.
- Why this job: Be part of a supportive team making a real impact on animal welfare.
- Qualifications: Experience in customer service and CRM systems, ideally SAP, is required.
- Other info: Opportunity for training and professional growth in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for an experienced Administrative Assistant to support our client – a leading global provider of veterinary medicines committed to promoting animal health and welfare. Based in Milton Keynes, this is a hybrid position, requiring two days per week in the office and the remainder working remotely.
In this role, you’ll provide high-quality, professional support to the wider team by managing incoming queries, processing information requests, handling complaints, and assisting with order management – all through phone and email communication. Your contribution will be key to ensuring a seamless and responsive service for internal and external stakeholders.
Role:
- Manage all incoming customer service queries and business enquiries
- Answering incoming customer calls
- Manage customer orders in SAP
- Preparing for internal and external meetings
- Daily/weekly/monthly reporting
- Process customer uplifts/returns
- Handling customer complaints/disputes/queries
- Undertake relevant training provided by the client
- Ensure compliance with approved company policies and procedures
Requirements:
- Previous experience dealing with customer complaints/queries
- Experience with CRM systems, ideally SAP
- Minimum of two years in a customer service/order processing role
- An excellent problem solver and decision maker
- Self-motivated and quick learner
If you’re detail-oriented, professional, and thrive in a supportive team environment, we’d love to hear from you.
Admin Assistant employer: S3 Science
Contact Detail:
S3 Science Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Assistant
✨Tip Number 1
Familiarise yourself with SAP and other CRM systems. Since the role requires managing customer orders in SAP, having a solid understanding of this software will give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and queries. Prepare examples from your past experiences where you successfully resolved issues, as this will demonstrate your problem-solving abilities.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be managing incoming queries through phone and email, being articulate and professional is crucial for making a great impression.
✨Tip Number 4
Research the company’s values and mission in animal health and welfare. Showing that you align with their commitment can set you apart and demonstrate your genuine interest in the role.
We think you need these skills to ace Admin Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and order processing. Emphasise your familiarity with CRM systems, especially SAP, and any specific achievements that demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your previous experience dealing with customer complaints and how you can contribute to providing high-quality support to the team.
Highlight Key Skills: In your application, clearly outline your key skills such as communication, organisation, and attention to detail. Provide examples of how you've successfully managed customer queries or complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at S3 Science
✨Showcase Your Customer Service Skills
Since the role involves managing customer queries and complaints, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've successfully resolved issues or improved customer satisfaction.
✨Familiarise Yourself with SAP
As experience with SAP is a requirement, make sure you brush up on your knowledge of this CRM system. If possible, mention any relevant experience you have with SAP during the interview to demonstrate your capability.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle difficult customers or manage multiple tasks simultaneously, and think about how you would approach these situations.
✨Emphasise Your Teamwork Skills
This position requires working closely with a team, so highlight your ability to collaborate effectively. Share examples of how you've contributed to a team environment in the past and how you can support your colleagues in this role.
