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For Companies At a Glance
- Tasks: Support customers by resolving inquiries and providing product information daily.
- Company: Join dormakaba, a global leader in smart access solutions with a family-oriented culture.
- Benefits: Enjoy flexible working options, competitive pay, and a supportive team environment.
- Why this job: Be part of an innovative company that values performance and offers growth opportunities.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for high school and college students looking for a dynamic work experience.
The predicted salary is between 28800 - 42000 £ per year.
At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace.
Customer Support Coordinator employer: dormakaba
Contact Detail:
dormakaba Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with dormakaba's products and services. Understanding their smart and secure access solutions will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Highlight your customer service experience during networking opportunities. Engage with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations for the Customer Support Coordinator role.
✨Tip Number 3
Prepare to discuss how you handle challenging customer situations. Think of specific examples that demonstrate your problem-solving skills and ability to maintain a positive attitude under pressure, as these are crucial for a Customer Support Coordinator.
✨Tip Number 4
Research the latest trends in customer support technology. Being knowledgeable about innovations in this field can set you apart from other candidates and show that you're proactive about improving customer experiences.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description for the Customer Support Coordinator position carefully. Make sure you understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer support or coordination roles. Use specific examples to demonstrate how your skills align with the requirements of the position.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention dormakaba's values and how they resonate with you, and explain why you would be a great fit for their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at dormakaba
✨Understand the Company Culture
Before your interview, take some time to research dormakaba's family business culture. Familiarise yourself with their values and how they prioritise innovation and performance. This will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Customer Support Skills
As a Customer Support Coordinator, you'll need to demonstrate your ability to handle customer inquiries effectively. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will show that you have the skills necessary for the role.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, the tools they use, and how success is measured in the customer support department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Highlight Your Adaptability
In a fast-paced environment like dormakaba, adaptability is key. Be ready to discuss situations where you've had to adjust quickly to changes or learn new processes. This will demonstrate your ability to thrive in a dynamic workplace.
