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For Companies At a Glance
- Tasks: Engage with healthcare professionals and deliver personalised customer experiences daily.
- Company: Join a global pharmaceutical leader dedicated to improving lives through innovative therapies.
- Benefits: Enjoy competitive salary, extensive benefits, and an excellent commission structure.
- Why this job: Be part of a diverse team focused on patient care and impactful medical solutions.
- Qualifications: ABPI qualified with experience in pharmaceutical sales, especially in cardiology.
- Other info: Collaborate across functions and use an omnichannel approach to enhance customer engagement.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.
Company Overview:
- Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases.
- Our client’s products are available in more than 20 countries around the world.
- Knowledgeable and supportive management team.
- Core values revolve around welcoming diverse perspectives and promoting inclusivity.
- Patient-centric focus and a passion for improving care.
- Competitive starting salary and extensive benefits package with an excellent commission structure.
Job Overview:
- Using omnichannel approach to engage with customers through different channels, including in-person and remote interactions.
- Collaborating with different functions to ensure optimized customer experience.
- Building value-oriented relationships with HCPs and developing deep understanding of their needs.
To be successful:
- Experience of successful primary care and hospital pharmaceutical sales.
- ABPI Qualified.
- Prior experience having promoted within cardiology/cardiovascular therapy.
- Demonstrated ability to understand, interpret and effectively communicate the findings of clinical trial data and relevant clinical guidelines.
- Strong knowledge of the NHS structure and environment.
- Business and commercial acumen.
How to apply:
If you’re ready to take the next step in your career, we would love to hear from you! Please click the 'Easy Apply' button or contact Sarah Whitby on 01225 336 335 for more information.
Contact Detail:
Star People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Familiarise yourself with the latest trends and developments in cardiovascular therapy. This will not only help you understand the products better but also enable you to engage more effectively with healthcare professionals (HCPs) during your interactions.
✨Tip Number 2
Network with current or former Customer Experience Specialists in the pharmaceutical industry. They can provide valuable insights into the role and share tips on how to excel in customer engagement, which is crucial for this position.
✨Tip Number 3
Brush up on your knowledge of the NHS structure and environment. Understanding how the NHS operates will give you an edge when discussing customer needs and navigating the healthcare landscape.
✨Tip Number 4
Prepare to demonstrate your business and commercial acumen during interviews. Be ready to discuss how you can contribute to optimising customer experiences and building value-oriented relationships with HCPs.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Experience Specialist position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise your experience in pharmaceutical sales, particularly in primary care and cardiology. Use specific examples to demonstrate your success in building relationships with healthcare professionals (HCPs) and your understanding of clinical trial data.
Showcase Your Skills: Make sure to showcase your communication skills and business acumen in your CV and cover letter. Provide examples of how you've effectively engaged with customers and collaborated with different functions to enhance customer experience.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for improving patient care and your alignment with the company's core values. Mention your ABPI qualification and any specific knowledge of the NHS structure that would make you a strong candidate.
How to prepare for a job interview at Star People
✨Know Your Customer Experience
Familiarise yourself with the principles of customer experience, especially in the pharmaceutical sector. Be prepared to discuss how you can enhance the customer journey for healthcare professionals (HCPs) and share examples from your past experiences.
✨Understand the Product and Market
Research the company's products, particularly in cardiovascular therapy. Show that you understand the competitive landscape and can articulate how these products meet the needs of HCPs and patients alike.
✨Demonstrate Communication Skills
Since the role involves engaging with customers through various channels, practice articulating complex clinical data clearly and concisely. Prepare to explain how you would tailor your communication style to different audiences.
✨Showcase Your Collaborative Spirit
Highlight your ability to work collaboratively across functions. Be ready to provide examples of how you've successfully partnered with other teams to optimise customer experiences in previous roles.
