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- Tasks: Provide heartfelt connections to guests and manage night-time operations.
- Company: Join Kimpton Charlotte Square Hotel, a blend of luxury and local charm in Edinburgh.
- Benefits: Enjoy competitive pay, flexible hours, free meals, and discounts at over 6,000 hotels worldwide.
- Why this job: Be yourself in a supportive environment that values individuality and personal growth.
- Qualifications: Experience in hospitality is a plus; bring your warm personality and can-do attitude!
- Other info: Join a company recognised as one of Fortune's '100 best companies to work for'!
The predicted salary is between 22000 - 30000 £ per year.
We are looking for an authentic and driven Nights Receptionist to join us at Kimpton Charlotte Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connections!
We are looking for a Nights Receptionist to join us on a 32-hour per week contract! Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area, experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa - we cover it all!
As a Nights Receptionist, we will support you to:
- Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
- Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections.
- Make it count - you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
What do you need to be a Nights Receptionist? Your main duties and responsibilities will be taking care of our guests throughout the night, responding to any queries or requests and making sure any late arrivals are met with a warm welcome. You will also be responsible for ad-hoc tasks throughout the night such as cleaning or preparing reports to ensure the safety of our guests and employees. This role is varied and you may be completing different tasks depending on the need of the Hotel!
So, we are looking for someone who has:
- Availability to work 4 nights per week
- Experience working as a Nights Receptionist, Concierge or Guest Services Agent at a Hotel is beneficial
- Confidence working on Hotel systems, experience working with Opera specifically is a big plus
- Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
- A warm and authentic personality, with a can-do attitude and commitment to service.
Overall, you will be willing to work within our team to embrace our service and delight our guests!
Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s '100 best companies to work for' 7 times since 2009, and it is no surprise why!
We can offer you:
- Financial security - £13.60 per hour (£28,288.00 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
- Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
- Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
- Hotel specific benefits - complimentary stay for you +1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property.
If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today!
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
Front Office Receptionist - Nights - Edinburgh employer: Kimpton Hotels & Restaurants
Contact Detail:
Kimpton Hotels & Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist - Nights - Edinburgh
✨Tip Number 1
Familiarise yourself with the Kimpton brand and its values. Understanding their commitment to authentic service and heartfelt human connections will help you align your personality and approach during the interview.
✨Tip Number 2
Highlight any previous experience in night shifts or similar roles. Emphasising your ability to handle late-night responsibilities and maintain a warm atmosphere can set you apart from other candidates.
✨Tip Number 3
Showcase your familiarity with hotel management systems, especially Opera. If you have experience with these systems, be ready to discuss how you've used them to enhance guest experiences in past roles.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills. As a Nights Receptionist, you'll need to think on your feet, so be ready to share examples of how you've successfully handled unexpected situations in previous jobs.
We think you need these skills to ace Front Office Receptionist - Nights - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in roles like Nights Receptionist or Guest Services. Emphasise your ability to create personal connections with guests and any experience with hotel systems, particularly Opera.
Craft a Personal Cover Letter: Write a cover letter that reflects your authentic personality. Share why you want to work at Kimpton Charlotte Square Hotel and how your unique traits can contribute to their guest experience.
Showcase Your Availability: Clearly state your availability to work the required 4 nights per week. This shows your commitment and readiness to meet the job's demands.
Highlight Soft Skills: In your application, emphasise your warm personality, can-do attitude, and commitment to service. These qualities are essential for creating heartfelt human connections with guests.
How to prepare for a job interview at Kimpton Hotels & Restaurants
✨Show Your Authentic Self
As a Nights Receptionist, it's crucial to bring your unique personality to the interview. The company values authenticity, so be genuine and let your true self shine through in your responses.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight any experiences where you went above and beyond to create memorable guest interactions, as this aligns with the company's focus on heartfelt human connections.
✨Familiarise Yourself with Hotel Systems
If you have experience with hotel management systems, especially Opera, make sure to mention it during the interview. If not, do some research on common hotel systems to show your willingness to learn and adapt quickly.
✨Emphasise Teamwork and Flexibility
The role requires working closely with a team and adapting to various tasks throughout the night. Be ready to discuss how you've successfully collaborated with others in past jobs and your ability to handle changing responsibilities.
