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- Tasks: Help assess and triage support requests from fire service community members.
- Company: Join The Fire Fighters Charity, dedicated to supporting the wellbeing of UK fire services personnel.
- Benefits: Enjoy a health care cash plan, Employee Assistance Programme, and premium Headspace App access.
- Why this job: Make a real impact by helping those in need while working in a compassionate team environment.
- Qualifications: Experience in health and wellbeing support lines is essential; empathy and independence are key.
- Other info: This role requires a DBS check and values diversity in applicants.
The predicted salary is between 30000 - 42000 £ per year.
About Us
The Fire Fighters Charity offers specialist, lifelong support for members of the UK fire services community empowering individuals to achieve mental, physical, and social wellbeing throughout their lives.
We are looking for a Triage and Support Officer to join our assessment services team at Harcombe House in Chudleigh, Devon, Jubilee House in Penrith, Cumbria or Marine Court in Littlehampton, East Sussex.
As a Triage and Support Officer within this team, you will be responsible for triaging incoming website or email enquiries, gathering key information, and assessing a service user for their eligibility and identifying any immediate risks. Through our triage process, you will assess cases based on key criteria to ensure those who have urgent needs are prioritised, and all cases are supported effectively alongside our Assessment Practitioners. You will offer initial advice, information and signposting, and make referrals where appropriate, to support service users to access the appropriate support available at Fire Fighters Charity.
You will be working collaboratively with members of the multidisciplinary team to ensure a seamless transition into the relevant services. This role is subject to a Disclosure and Barring Service check.
Previous experience of working on a health and wellbeing helpline or support line is essential. You will need experience of dealing directly with service users, providing them with advice, support and information. You will take a compassionate approach to supporting service users, demonstrating empathy and respect in all interactions, and you will need the ability to work independently and maintain accurate and confidential records.
We recognise the need for personal resilience within this role and offer all employees access to a health care cash plan, Employee Assistance Programme and premium access to the Headspace App to support a healthy work life balance.
The Charity is an Equal Opportunities employer, and we welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values to help us to achieve our strategic plan.
Please submit a CV and covering letter via our online portal.
Online Support Officer employer: Fire Fighters Charity
Contact Detail:
Fire Fighters Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Support Officer
✨Tip Number 1
Familiarise yourself with the Fire Fighters Charity's mission and values. Understanding their commitment to supporting the fire services community will help you align your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in health and wellbeing support roles. Be ready to discuss specific examples where you've triaged cases or provided advice, as this will showcase your relevant skills and understanding of the responsibilities involved.
✨Tip Number 3
Prepare for situational questions that assess your empathy and resilience. Think about scenarios where you've had to handle sensitive information or support individuals in distress, as these qualities are crucial for the Triage and Support Officer role.
✨Tip Number 4
Network with current or former employees of the Fire Fighters Charity if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Online Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Triage and Support Officer position. Tailor your application to highlight relevant experience in health and wellbeing support.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting the fire services community. Use specific examples from your previous experience that demonstrate your ability to triage enquiries and provide compassionate support.
Highlight Relevant Experience: Ensure your CV showcases your previous work on health and wellbeing helplines or support lines. Emphasise your skills in dealing with service users, providing advice, and maintaining accurate records.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fire Fighters Charity
✨Show Your Compassion
As a Triage and Support Officer, demonstrating empathy is crucial. Prepare examples from your past experiences where you successfully supported service users, showcasing your compassionate approach.
✨Understand the Role
Familiarise yourself with the responsibilities of triaging enquiries and assessing eligibility. Be ready to discuss how you would prioritise urgent needs and collaborate with a multidisciplinary team.
✨Highlight Relevant Experience
Since previous experience on a health and wellbeing helpline is essential, be sure to emphasise your background in similar roles. Discuss specific situations where you provided advice and support effectively.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the charity's values, team dynamics, and support systems for employees. This shows your genuine interest in the role and organisation.
