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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for internal users.
- Company: Join a global leader in medical research technology, driving breakthroughs in DNA and disease research.
- Benefits: Enjoy remote work options, generous holiday, healthcare, and a bonus scheme.
- Why this job: Be part of a passionate team making a real impact in the medical field.
- Qualifications: Proactive with strong troubleshooting skills; experience with Windows Servers and Office 365 is essential.
- Other info: Work onsite in Nottingham with occasional travel to Cambridge and Chichester.
The predicted salary is between 24000 - 28000 £ per year.
Avanti Recruitment is proud to continue its partnership with a global leader in technical solutions for the medical research industry. Our client develops cutting-edge applications used to accelerate breakthroughs in DNA and serious disease research. They’re now seeking an IT Support Engineer to provide exceptional customer and technical support across their internal infrastructure and application landscape.
The Role:
- As an IT Support Engineer, you’ll be the first point of contact for technical issues across a wide range of hardware, software, and network systems.
- You’ll work closely with internal users, 3rd party applications, and server environments to maintain the highest levels of service delivery.
- This is an excellent opportunity to join a collaborative and passionate IT team working on meaningful technology in the medical field.
Responsibilities:
- Provide outstanding 1st-2nd line support to internal users, resolving a wide range of technical issues.
- Troubleshoot problems across Windows servers, Microsoft Office 365, networking, Active Directory, and occasional Linux machines.
- Monitor and maintain IT infrastructure, including server performance and patching.
- Perform software builds and rebuilds on PCs and laptops.
- Travel to other UK offices (Cambridge and Chichester) as needed to provide on-site support.
- Patch servers one Sunday every other month (paid overtime or TOIL).
- Ensure full compliance with data protection regulations and internal policies.
- Maintain documentation and contribute to knowledge base articles.
- Keep service desk tickets updated in real-time and escalate issues appropriately.
- Collaborate closely with internal departments to understand business-critical systems and workflows.
What We’re Looking For:
- A proactive, reliable engineer with a passion for great customer service.
- Strong troubleshooting ability and excellent communication skills.
- Experience with Microsoft Windows Servers, Office 365, Exchange, Active Directory, and basic networking.
- Some familiarity with Linux is a plus.
- Full UK driving licence - travel to Cambridge and Chichester is required occasionally.
Working Pattern:
- Onsite in Nottingham 4 days per week, Friday work-from-home.
- One Sunday every other month for server patching (TOIL or paid overtime).
- Travel to other UK offices (Cambridge and Chichester).
Salary & Benefits:
- £30,000-£35,000 depending on experience.
- 37.5-hour working week.
- 25 days holiday (option to buy/sell).
- 5% matched pension.
- 4x death-in-service.
- Medicash healthcare.
- Training and certifications fully supported.
- Bonus scheme.
- Electric car scheme.
- Overtime options and TOIL for weekend work.
Contact Detail:
Avanti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows servers, Microsoft Office 365, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with us. As an IT Support Engineer, you'll be the first point of contact for users, so demonstrating your ability to communicate effectively and empathetically is crucial.
✨Tip Number 3
Prepare to discuss your troubleshooting process in detail. Be ready to share examples of how you've resolved technical issues in the past, especially those related to networking and server performance, as these are key responsibilities of the role.
✨Tip Number 4
If you have experience working in a collaborative environment, make sure to highlight this. The role involves working closely with various internal departments, so showing that you can work well in a team will be beneficial.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Engineer role. Focus on your troubleshooting abilities, customer service experience, and familiarity with the technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the medical research industry. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team.
Highlight Relevant Skills: In your application, emphasise your experience with Microsoft Windows Servers, Office 365, Active Directory, and any networking knowledge. If you have experience with Linux, be sure to mention it as well, as it’s a plus for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Avanti
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows servers, Office 365, and Active Directory. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your troubleshooting abilities.
✨Emphasise Customer Service
Since the role involves providing support to internal users, it's crucial to convey your passion for customer service. Share instances where you went above and beyond to assist users, showcasing your communication skills and reliability.
✨Familiarity with Compliance
Understand the importance of data protection regulations and internal policies. Be ready to discuss how you've ensured compliance in previous roles, as this is vital for maintaining the integrity of the IT infrastructure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Practice articulating your thought process when troubleshooting issues, as this will help interviewers gauge your analytical skills and approach to challenges.
