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For Companies At a Glance
- Tasks: Provide first-line IT support and manage hardware/software for a leading law firm.
- Company: Join a top law firm in Edinburgh, known for its commitment to excellence.
- Benefits: Enjoy a competitive salary and gain valuable experience in a professional environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in a dynamic workplace.
- Qualifications: 1-2 years in IT support, strong communication skills, and a customer-first mindset required.
- Other info: This is a six-month fixed-term contract with opportunities for growth.
The predicted salary is between 28000 - 36000 £ per year.
A leading Law firm is seeking a full-time, office-based Local IT Technician for a six-month fixed-term contract in Edinburgh. The role involves providing high-quality first-line IT support, assisting with hardware and software management, supporting account administration, and helping deliver IT projects and office moves.
Key Responsibilities:- Provide first-line technical support for incidents and service requests, meeting agreed service level targets.
- Respond to escalations from both internal tech support teams and the global service desk.
- Build and configure laptops for new joiners and as part of equipment replacements.
- Manage end-user hardware assets including laptops, desktops, monitors, peripherals, printers, and mobile devices.
- Maintain accurate records in the asset tracking system.
- Support account administration in Active Directory and other business applications.
- Assist with the setup and troubleshooting of audiovisual conferencing systems.
- Provide logistical support during office moves and assist in project delivery where required.
- 1-2 years’ experience in an IT service desk or similar technical support role required.
- Strong customer service orientation with a focus on clear communication and problem-solving.
- Experience with hardware management and basic networking principles is desirable.
- Ability to document actions accurately and follow established communication and escalation procedures.
If you consider yourself a team player with excellent communication skills, have a strong customer-first mindset, and can demonstrate the ability to manage competing priorities please apply!
Contact Detail:
Picture More Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used in law firms. Research common tools like Active Directory and audiovisual conferencing systems, as this knowledge will help you stand out during discussions.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires a strong customer service orientation, practice clear communication and problem-solving techniques to demonstrate your ability to handle support requests effectively.
✨Tip Number 3
Network with current or former IT technicians in similar roles. They can provide insights into the day-to-day responsibilities and challenges, which can be invaluable during interviews.
✨Tip Number 4
Prepare for potential technical questions by reviewing basic networking principles and hardware management. Being able to discuss these topics confidently will show your readiness for the role.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided first-line technical support. Emphasise your customer service skills and any specific hardware or software management experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description that excite you, such as assisting with office moves or managing end-user hardware assets.
Showcase Relevant Skills: Clearly outline your technical skills related to hardware management and basic networking principles. Provide examples of how you've successfully documented actions and followed communication procedures in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Technician role.
How to prepare for a job interview at Picture More
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware management and basic networking principles. Highlight specific examples from your previous roles where you successfully resolved technical issues or supported IT projects.
✨Demonstrate Customer Service Orientation
Since the role requires a strong customer service focus, think of instances where you provided exceptional support. Be ready to explain how you communicated effectively with users and solved their problems promptly.
✨Familiarise Yourself with Active Directory
As account administration in Active Directory is part of the job, brush up on your knowledge of it. Be prepared to discuss your experience with user management and any relevant tasks you've performed in this area.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot an issue or manage competing priorities, and think through how you would handle them.
