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- Tasks: Manage mortgage applications, liaise with lenders, and ensure client satisfaction.
- Company: Join a supportive, independent brokerage affiliated with the UK's largest mortgage clubs.
- Benefits: Earn up to £39,000 plus bonuses, enjoy 20-26 days holiday, and access a Health CashPlan.
- Why this job: Great opportunity for growth in a dynamic environment with a focus on client experience.
- Qualifications: Solid mortgage administration experience and strong communication skills are essential.
- Other info: Perfect for those looking to progress towards Paraplanner or Advisor roles.
The predicted salary is between 31200 - 46800 £ per year.
Job Description
- Job Title/Location: Mortgage Administrator/PA, London
- Salary: To £39,000 bonus c.£3,000
- Requirements: Solid mortgage administration experience is key, ideally with a background in submitting applications and case managing to completion.
- Role Snapshot: Varied role, lots of scope. Submit DIP’s, chase Lenders/Solicitors, research, submitting applications, suitability letters, inbox & calendar management for the MD, obtaining protection quotes & more.
The Company: A well established brokerage that produces impressive levels of business and is looking to expand the team. A very supportive team, open to people who ultimately want to go down the Paraplanner or Advisor route. Affiliated to the UK’s largest mortgage clubs, working with all the major lenders.
The Role: This Mortgage Administrator/PA role is based on ensuring client expectations are managed throughout the process & their outcome is a positive experience. The PA element of the role is a small percentage of your time, no more than 10-15% of your daily tasks. Key responsibilities include:
- Working on client Fact Finds and chasing clients for outstanding documents
- Submitting DIP’s and sending out client certificates
- Liaising with a wide range of Lenders & Solicitors
- Researching, drafting initial recommendation emails for purchases, re-mortgages & product transfers
- Check rate reductions, checking offers, comparing them to applications
- Draft suitability letters
- Review home buyer surveys, provide feedback & recommendations to clients.
- Obtain quotes for Protection & GI and ultimately submit applications
- General inbox & calendar management for the MD
Skills / Experience Required: For this Mortgage Administrator/PA vacancy, our client is looking for people with solid mortgage administration experience, ideally with experience in submitting applications and case managing to completion. Good communication skills are key, as is the ability to work at a fast pace whilst ensuring attention to detail. A hard-working, positive, professional attitude is really important.
Additional Information: The Mortgage Administrator/PA salary is to £39,000 bonus c.£3,000. In addition, there is a Health CashPlan and 20 days holiday, rising to 26 with service. This role is all about working for an expanding brokerage, with the opportunity to develop and progress in a great working environment. Please apply below.
The Mortgage Administrator/PA role is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.
Contact Detail:
Arc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator
✨Tip Number 1
Familiarise yourself with the mortgage application process. Understanding the steps involved, from submitting DIP's to liaising with lenders and solicitors, will give you an edge in interviews and show your commitment to the role.
✨Tip Number 2
Network with professionals in the mortgage industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at companies like Arc.
✨Tip Number 3
Brush up on your communication skills. Since the role requires liaising with clients and various stakeholders, demonstrating strong verbal and written communication abilities during your interactions can set you apart.
✨Tip Number 4
Research Arc and its values. Understanding the company culture and what they look for in a candidate will help you tailor your approach and demonstrate that you're a great fit for their team.
We think you need these skills to ace Mortgage Administrator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your solid mortgage administration experience in your CV and cover letter. Mention specific tasks you've handled, such as submitting applications and case management, to demonstrate your suitability for the role.
Tailor Your Application: Customise your application to reflect the key responsibilities mentioned in the job description. For instance, if you have experience with submitting DIP’s or liaising with lenders and solicitors, be sure to include these details.
Showcase Communication Skills: Since good communication skills are essential for this role, provide examples in your application that illustrate your ability to manage client expectations and communicate effectively with various stakeholders.
Professional Attitude: Convey a hard-working, positive, and professional attitude in your application. Use language that reflects your enthusiasm for the role and your commitment to providing a positive client experience.
How to prepare for a job interview at Arc
✨Showcase Your Mortgage Knowledge
Make sure to brush up on your mortgage terminology and processes. Be prepared to discuss your experience with submitting applications, managing cases, and liaising with lenders and solicitors. This will demonstrate your solid background in mortgage administration.
✨Highlight Attention to Detail
Given the nature of the role, attention to detail is crucial. Prepare examples from your past work where your meticulousness led to successful outcomes, such as avoiding errors in applications or ensuring all client documents were complete.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be ready to share instances where you successfully managed client expectations or resolved issues through clear communication. This will show that you can maintain positive relationships with clients and colleagues alike.
✨Express Your Career Aspirations
Since the company supports career progression towards roles like Paraplanner or Advisor, express your interest in developing within the industry. Discuss your long-term goals and how this position aligns with your career path, showing your commitment to growth.
