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- Tasks: Join our team to provide top-notch customer service and support for a leading international newspaper.
- Company: Be part of a dynamic and compassionate team in the heart of Bristol.
- Benefits: Earn £12.60 per hour with a structured training programme and a supportive work environment.
- Why this job: This role offers a chance to make a real impact while working with an energetic team.
- Qualifications: A passion for customer service and strong communication skills are essential.
- Other info: This is an onsite role with set shifts, perfect for those who thrive in a collaborative environment.
Start Date: 2nd June 2025
Salary: £12.60 per hour
Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
Shifts: 37.5 hours per week (shifts will be set between 8am-8pm Monday to Friday, 9-6 Saturday and Sunday)
Training Duration: 2 weeks
Could this be the opportunity you have been waiting for? Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers? Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!
Customer Service Specialist - Bristol onsite (Bath) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Bristol onsite (Bath)
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding our mission at StudySmarter and how we support our customers will help you connect better during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since this role involves interacting with customers, being able to articulate your thoughts clearly and empathetically is crucial. Consider role-playing common customer service scenarios with a friend.
✨Tip Number 3
Prepare for situational questions. Think of examples from your past experiences where you successfully resolved customer issues or went above and beyond to provide excellent service. This will demonstrate your capability in handling real-life situations.
✨Tip Number 4
Show enthusiasm for the role and the industry. During your interactions, express your excitement about working in customer service and how you can contribute to creating meaningful experiences for our customers at StudySmarter.
We think you need these skills to ace Customer Service Specialist - Bristol onsite (Bath)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service. Use specific examples from your past experiences to demonstrate how you can contribute to the team and support the company's mission.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as communication, problem-solving, and empathy. Make sure to include any previous customer service experience that showcases your ability to handle calls effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Teleperformance
✨Show Your Personality
Since the role emphasises the importance of personality, make sure to let your character shine through during the interview. Be friendly, approachable, and engage with the interviewer to demonstrate that you can connect with customers.
✨Understand the Company
Research the newspaper and its values before the interview. Knowing about their mission and how they support their customers will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss past experiences where you successfully resolved issues or created positive customer interactions, as this will showcase your problem-solving skills.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the team dynamics and expectations, which is crucial for a customer service position.
