Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to deliver top-notch customer service in a lively casino environment.
- Company: Genting Casinos is a leading leisure business in the UK, part of a global group.
- Benefits: Enjoy flexible benefits, discounts, mental health support, and career development opportunities.
- Why this job: Be part of a fun, inclusive culture while making memorable experiences for customers.
- Qualifications: No specific qualifications required, just a positive attitude and willingness to learn.
- Other info: Flexible shifts available, including nights and weekends; perfect for students!
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Contact Detail:
Genting Casinos UK Ltd. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's a phone call or an in-person chat, let your bubbly personality shine through. This will help you stand out as someone who genuinely enjoys working with people.
✨Tip Number 2
Familiarise yourself with the hospitality industry, especially the specific environment of casinos. Understanding the unique aspects of working in a fast-paced setting like Genting Casinos can give you an edge in discussions and interviews.
✨Tip Number 3
Be prepared to discuss your teamwork skills. Think of examples where you've successfully worked as part of a team, especially in high-pressure situations. This will demonstrate your ability to contribute positively to the Genting team.
✨Tip Number 4
Highlight your flexibility regarding shifts. Since the role requires working nights and weekends, expressing your willingness to adapt your schedule can make you a more attractive candidate for the position.
We think you need these skills to ace Hospitality Team Member
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasise your customer service experience in your application. Use specific examples that showcase your ability to provide excellent service, as this is a key requirement for the role.
Show Team Spirit: Mention any previous experiences where you worked effectively as part of a team. Genting Casinos values team players, so demonstrating your collaborative skills will strengthen your application.
Tailor Your CV: Customise your CV to reflect the skills and responsibilities mentioned in the job description. Highlight relevant experiences such as cash handling, food preparation, or working flexible shifts.
Craft a Strong Cover Letter: Write a cover letter that conveys your enthusiasm for the hospitality industry and your desire to work at Genting Casinos. Make it personal and engaging, showing how your personality aligns with their fun and fast-paced environment.
How to prepare for a job interview at Genting Casinos UK Ltd. Careers
✨Show Your Personality
As a hospitality team member, your bubbly personality is key. Make sure to let your enthusiasm shine through during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your passion for customer service.
✨Know the Company
Familiarise yourself with Genting Casinos and their values. Understanding their commitment to outstanding service and inclusivity will help you align your answers with what they are looking for in a candidate.
✨Highlight Teamwork Skills
Being an effective team player is crucial in this role. Prepare examples from your past experiences where you successfully collaborated with others to improve service or solve problems, showcasing your ability to contribute positively to the team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of scenarios where you had to handle difficult customers or manage multiple tasks at once, and be ready to explain how you approached these situations.
