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- Tasks: Lead customer aftercare, manage warranties, and ensure satisfaction.
- Company: Join a dynamic manufacturing firm focused on customer relationships.
- Benefits: Enjoy 25 days holiday, career development, and wellness programmes.
- Why this job: Make a real impact in customer satisfaction and business growth.
- Qualifications: Experience in manufacturing, returns management, and key account management required.
- Other info: Office-based role in Leeds with a supportive team culture.
The predicted salary is between 45000 - 50000 £ per year.
Duration: Permanent
Salary: £45,000pa - £50,000pa
Location: Guiseley (office-based only)
Hours: Mon-Fri, 37.5 hours weekly
Responsibilities:
- Primary contact for all Return Material Authorisation (RMA) activity
- Take the lead with business customers to maintain and develop strong relationships
- Oversee all warranty claims to ensure all issues are resolved promptly and to ensure customer satisfaction
- Manage all business customer contracts, which include both products and services, to maximise revenue and customer retention
- Control inventory, including customer-owned stock and returned materials
- Responsibility for achieving high performance against business objectives and service standards
- Execution of all RMA administration in line with the company's operating procedures
- Produce and analyse reports on after-sales activities, customer satisfaction, and service performance
- Continuous improvement through sound judgment and data gathering, develop performance metrics to identify areas for improvement
- Following strict company policies and procedures to maintain the highest quality of service
Required Experience & Qualification:
- Manufacturing or engineering background
- Returns management
- Key Account Management
- Experience with supply chains or logistics
- Projects, planning, and time management
- Influencing positive outcomes across different levels of a business
- Proficiency in Microsoft Office programs
Benefits & Rewards:
- Salary sacrifice-led pension plan that matches employee contributions up to 7%
- Employee Stock Purchase Plan
- Career development programme
- Life assurance - four times annual salary
- Salary sacrifice Electric & Hybrid Vehicle car scheme
- 25 days holiday per annum, + bank holidays
- Holiday purchase scheme, which allows employees to purchase additional annual leave
- Company-funded medical cash plan
- Internal reward and recognition scheme
- Employee Assistance Programme
- Comprehensive wellbeing programme
- Competitive employee discounts platform with leading brands/retailers, gyms, hotels etc
- Cycle to Work scheme
- Enhanced family-friendly benefits and policies
Contact Detail:
HPCareers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Aftercare Manager in Leeds
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their offerings will help you engage more effectively with potential customers and demonstrate your commitment to customer satisfaction during interviews.
✨Tip Number 2
Network with professionals in the manufacturing and engineering sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals that could help you land the role.
✨Tip Number 3
Prepare to discuss your experience with Return Material Authorisation (RMA) processes. Be ready to share specific examples of how you've successfully managed returns and resolved customer issues in previous roles.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've used data to improve customer satisfaction or service performance in past positions. This will highlight your ability to contribute to continuous improvement initiatives.
We think you need these skills to ace Customer Aftercare Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer aftercare, returns management, and key account management. Use specific examples that demonstrate your ability to maintain strong relationships with business customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background in manufacturing or engineering aligns with the responsibilities of the Customer Aftercare Manager position.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office and any experience you have with supply chains or logistics. Discuss your ability to analyse reports and develop performance metrics for continuous improvement.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in customer satisfaction scores or successful management of warranty claims. This will help demonstrate your capability to meet high performance against business objectives.
How to prepare for a job interview at HPCareers Limited
✨Know Your RMA Processes
Familiarise yourself with Return Material Authorisation (RMA) processes before the interview. Be prepared to discuss how you would handle RMA activities and ensure customer satisfaction, as this is a key responsibility of the role.
✨Showcase Relationship Management Skills
Demonstrate your ability to build and maintain strong relationships with business customers. Prepare examples from your past experiences where you've successfully managed key accounts or resolved customer issues.
✨Highlight Your Analytical Skills
Since the role involves producing and analysing reports on after-sales activities, be ready to discuss your experience with data analysis. Share specific metrics or performance indicators you've used to drive improvements in customer service.
✨Understand the Company’s Values
Research StudySmarter's values and mission. Be prepared to explain how your personal values align with theirs, especially regarding customer service and continuous improvement, which are crucial for this position.
