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- Tasks: Lead a team to enhance customer service and manage aftermarket services.
- Company: Join a leading capital equipment manufacturer focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, performance bonuses, and potential relocation support.
- Why this job: Make a real impact in customer service while developing your leadership skills.
- Qualifications: Degree qualified with 5+ years in customer service for technical products.
- Other info: Work closely with sales and product teams to drive business growth.
The predicted salary is between 43200 - 72000 £ per year.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity? Find out below.
Reporting to the UK Managing Director and based in the Midlands, through management of the existing Customer and Service Team, the Customer Satisfaction and Service Manager forms a critical and strategic aspect enhancing our clients Customer Service offering in support of their capital equipment manufacture and supply.
The role will require a high level of commercial and technical involvement in continuing to manage and develop a successful aftermarket service. Supplying a first-class service as well as growing revenue streams, this critical position requires the ability to manage and develop a broad range of customer facing services, grow new business opportunities, provide excellent leadership and communication skills, as well as apply a strong technical knowledge.
The outline responsibilities of the role are as follows:
- The management and further development of a successful UK Service and Spare parts environment as well as leading a team of office and field-based personnel.
- Supporting the sales activity and growth in revenue.
- Promoting 'service as a business' culture.
- Work with other departments across the company to develop new products & services which enhance and support their customer satisfaction goals.
- Develop a stronger culture within the service organisation that is focused on delivering customer satisfaction.
- Develop and implement clear and effective processes to ensure that best in class customer support is delivered.
- Report internally as required.
The role will also be directly responsible for the management of Field Service including Installation, Servicing and Breakdown teams and relating co-ordination / Spare parts / Customer Satisfaction / Technical Support.
Ideally degree qualified and with at least 5 years' experience at a similar level in a leading customer service function within technical products and/or services ideally related to capital equipment, you should have excellent leadership and management skills to drive change whilst ensuring that targets and deadlines are met. Strong communication and interpersonal skills, with the ability to build relationships with stakeholders and influence decision-making are core to this position.
You should ideally have exposure to capital equipment manufacturing and supply along with relating aftermarket management and engagement.
This position offers a senior level salary, package, benefits and strong performance related bonus structure. It is noted that this role is a significant and critical position and has an opportunity to further improve our clients market success. Relocation support may be provided for the right candidate.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Contact Detail:
Jonathan Lee Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Satisfaction & Service Manager (Midlands)
✨Tip Number 1
Familiarise yourself with the latest trends in customer service management, especially within the capital equipment sector. This knowledge will not only help you during interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the field by attending industry events or joining relevant online forums. Building relationships with others in customer service and capital equipment can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles. Highlighting your leadership skills and technical knowledge will be crucial in showcasing your fit for this position.
✨Tip Number 4
Research StudySmarter's values and mission to align your approach with our company culture. Understanding our focus on customer satisfaction will help you articulate how you can contribute to enhancing our service offerings.
We think you need these skills to ace Customer Satisfaction & Service Manager (Midlands)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, particularly in technical products or capital equipment. Emphasise your leadership skills and any achievements that demonstrate your ability to enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities outlined in the job description. Discuss how your background aligns with their needs, particularly in managing service teams and developing customer-facing services.
Highlight Relevant Skills: In your application, focus on key skills such as communication, interpersonal abilities, and technical knowledge. Provide examples of how you've successfully managed teams and improved customer satisfaction in previous roles.
Include Contact Information: Ensure your CV includes your name, email address, phone number, and location (postcode, town, or county). This is crucial for the recruitment process, as it allows the company to contact you easily.
How to prepare for a job interview at Jonathan Lee Recruitment Ltd
✨Showcase Your Leadership Skills
As a Customer Satisfaction & Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating and developing team members.
✨Understand the Technical Aspects
Since the role involves managing technical products and services, brush up on relevant technical knowledge. Be ready to discuss how you can apply this knowledge to enhance customer satisfaction and support the sales activity.
✨Emphasise Customer-Centric Strategies
Highlight your experience in promoting a 'service as a business' culture. Discuss specific strategies you've implemented to improve customer satisfaction and how these can be adapted to the company's needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of situations where you've had to manage customer complaints or service breakdowns, and be ready to explain your thought process and outcomes.
