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- Tasks: Book flights and travel services while providing top-notch customer support.
- Company: Join Travel Counsellors, a leader in personalised travel experiences.
- Benefits: Enjoy flexible working, competitive salary, and generous holiday allowance.
- Why this job: Be part of a dynamic team transforming travel with NDC technology.
- Qualifications: NDC knowledge, ticketing experience, and excellent customer service skills required.
- Other info: Opportunities for career growth and continuous learning in the aviation industry.
The predicted salary is between 30000 - 42000 £ per year.
Use your GDS skills and NDC know-how to elevate travel experiences - one smooth trip at a time! We are looking for an NDC Airfares Consultant to support our Travel Counsellors and colleagues by leveraging a strong understanding of Global Distribution Systems (GDS) and actively utilising New Distribution Capability (NDC) functionalities within Travelport and multiple connectivity platforms.
As an NDC Airfares Consultant with Travel Counsellors, you will efficiently and accurately book flights, ancillary services, and other travel components while ensuring exceptional customer service. You will also troubleshoot issues and provide both pre-travel and post-travel support. This position plays a pivotal role in contributing to the company’s successful adoption and implementation of NDC.
Key Responsibilities- Facilitate Aviation Booking using Travelport and multiple direct and indirect booking channels:
- Proficiently utilise the Travelport GDS to search, book, price, and ticket flights for various airlines with an adhered focus on NDC content, adhering to airline rules and fare regulations.
- Effectively manage booking changes, cancellations, reissues, and refunds within the Travelport system and multiple direct and indirect booking channels.
- Demonstrate a strong understanding of New Distribution Capability (NDC) and its benefits for both the company and clients.
- Provide professional and efficient customer service via phone, email, and potentially other communication channels to include chat functionality.
- Proactively identify and offer relevant ancillary services (e.g. seat selection, baggage upgrades, and travel insurance) to enhance the client’s travel experience.
- Stay up-to-date with changes and advancements within the aviation industry, particularly regarding NDC developments in Travelport.
- Competitive salary + annual bonus
- Flexible hybrid working
- Career development opportunities
- 25 days holiday (increasing to 28 after 5 years)
- Enhanced Maternity/Paternity pay
- 1 day paid charity day
- Company events and incentives
- 3x salary death in service benefit
- Pension scheme
- Private Medical Insurance or Healthcare Cash Plan
- Free breakfast and beverages
- NDC knowledge and experience
- Ticketing and fare construction experience
- Customer service excellence
- Problem-solving skills
Bring your experience to our award-winning team and elevate your career with us; apply for this NDC Airfares Consultant role today!
NDC Airfares Consultant in Manchester employer: Travel Counsellors
Contact Detail:
Travel Counsellors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NDC Airfares Consultant in Manchester
✨Tip Number 1
Familiarise yourself with the latest NDC functionalities and how they integrate with Travelport. Understanding these systems will not only boost your confidence but also demonstrate your commitment to staying current in the industry.
✨Tip Number 2
Network with professionals in the travel industry, especially those who work with GDS and NDC. Engaging in conversations can provide insights into best practices and may even lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved customer issues or improved their travel experience. This will showcase your problem-solving skills and customer service excellence during any interviews.
✨Tip Number 4
Stay updated on the latest trends and changes in the aviation industry, particularly regarding NDC developments. Being knowledgeable about current events will help you stand out as a candidate who is genuinely passionate about the field.
We think you need these skills to ace NDC Airfares Consultant in Manchester
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience with Global Distribution Systems (GDS) and New Distribution Capability (NDC). Provide specific examples of how you've used these skills in previous roles, especially in booking flights and managing travel components.
Showcase Customer Service Skills: Since the role requires exceptional customer service, include examples of how you've successfully handled customer inquiries or resolved issues in past positions. Highlight any relevant communication skills, particularly in phone and email interactions.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in the travel industry.
How to prepare for a job interview at Travel Counsellors
✨Showcase Your GDS Expertise
Make sure to highlight your experience with Global Distribution Systems, particularly Travelport. Be prepared to discuss specific scenarios where you've successfully utilised GDS for booking and managing flights.
✨Demonstrate NDC Knowledge
Since the role focuses on New Distribution Capability, brush up on its functionalities and benefits. Be ready to explain how NDC can enhance travel experiences and how you've applied it in past roles.
✨Customer Service is Key
Prepare examples that showcase your customer service skills. Think of situations where you went above and beyond to assist clients, especially in resolving issues or providing support pre- and post-travel.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest developments in the aviation industry, especially regarding NDC. Showing that you're proactive about continuous learning will impress your interviewers.
