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- Tasks: Provide tech support and install end user devices across Hampshire.
- Company: Join UK Policing, a vital part of community safety.
- Benefits: Enjoy a competitive salary, on-call payments, and excellent employee benefits.
- Why this job: Be part of a dynamic team making a real impact in the community.
- Qualifications: 4+ years in IT support, strong customer service skills, and a clean driving license required.
- Other info: Must be a UK resident for 5 years and eligible for security clearance.
The predicted salary is between 27000 - 40000 £ per year.
Role: IT Field Engineer (End User devices)
Location: Portsmouth + travel to various Hampshire sites using company vehicle
Rate: £33,300 + On-call payments + Excellent Employee Benefits
Key Skills:
- Flexibility regarding frequent travel
- End user device tech support (hardware, mobile, laptop, hardware peripherals etc.)
- Hardware swap-outs, installation, repair and connectivity to networks
- Device hardware and peripherals
- MS Windows 10, Azure AD, SCCM, voice comms
- Clean and current UK driving license
Our Client: UK Policing.
The Role: To provide a reliable and swift field-based service for the installation and support of all end user ICT and voice devices across the Hampshire county.
The successful candidate will be able to demonstrate:
- 4+ years' experience in IT equipment set-up/installation, repair and connectivity to networks
- 1st line technical support and some 2nd line triage for IT kit and connectivity
- Experience in a field-based role travelling to locations daily
- Excellent customer service skills / communication skills
- Desktop skills to include setting up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building / provisioning laptops
- Experience responding to service tickets and responding within SLAs
- Confident communication skills, both with end Users and third-party suppliers
- Clean and current UK driving license and willingness to use company vehicle to travel for frequent travel to sites
Eligibility for Security Clearance and Police vetting (NPPV3) is essential.
You MUST be a full-time Resident of the UK and have the right to work in the UK without the need for VISA sponsorship. You need to have lived and worked in the UK for the last 5 years without any extended periods outside of the UK in that time in order to be eligible for the required level of security vetting (NPPV3).
Locations
Contact Detail:
DataCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Asset Performance Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS Windows 10, Azure AD, and SCCM. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since this role involves direct communication with end users, demonstrating your ability to handle queries and provide support effectively will be crucial.
✨Tip Number 3
Prepare for potential questions about your experience in field-based roles. Be ready to discuss specific instances where you've successfully managed installations or repairs while travelling to different locations.
✨Tip Number 4
Ensure your driving record is up to date and that you have a clean UK driving licence. This is essential for the role, so be prepared to discuss your driving experience and willingness to travel frequently.
We think you need these skills to ace Asset Performance Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT equipment set-up, installation, and support. Emphasise your skills with end user devices, Windows 10, Azure AD, and any field-based roles you've held.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Asset Performance Engineer role specifically. Mention your customer service skills and how your experience aligns with the job requirements, particularly your ability to respond to service tickets within SLAs.
Highlight Your Driving License: Since a clean and current UK driving license is essential for this role, make sure to mention it prominently in your application. This shows you are ready for the travel aspect of the job.
Prepare for Security Clearance: Be prepared to discuss your eligibility for security clearance and police vetting. Ensure you meet the residency requirements and have documentation ready to prove your right to work in the UK.
How to prepare for a job interview at DataCareers
✨Showcase Your Technical Skills
Be prepared to discuss your experience with end user devices, including hardware installation and troubleshooting. Highlight specific examples where you've successfully resolved technical issues or improved connectivity for users.
✨Demonstrate Customer Service Excellence
Since the role involves direct interaction with users, emphasise your communication skills and ability to provide excellent customer service. Share anecdotes that illustrate how you've effectively handled user queries or complaints in the past.
✨Highlight Your Field Experience
Discuss your previous field-based roles and how you managed travel and time effectively. Mention any challenges you faced while working on-site and how you overcame them to deliver results.
✨Prepare for Security Clearance Questions
Given the need for security clearance, be ready to answer questions about your residency and work history in the UK. Ensure you understand the vetting process and can confirm your eligibility without any issues.
