Manager Service Coordinator Resourse Planner in Leeds

Excellent opportunity to join a market leader within the UK Industrial door supply and service sector operating nationwide on a 24/7 basis delivering the highest level of customer care to our client base. Our new Central Leeds office is the platform to deliver a premium service to North and Central regions.

This is an exciting role which requires experience of managing facility delivering effective labour planning, controlling of mobile service vans, whilst managing administration functions for business centre team.

In this arena only service levels constantly delivering excellence will be accepted by the client

The Role

Managing office operating as a Service Coordination facility, you will be responsible for the management of all installation, repair, service, maintenance and PPM works on customer sites across the North Central regions

Managing coordination of mobile engineers providing attendance on all client sites for industrial and commercial doors, including loading bay equipment throughout the region

Demonstrating experience managing a busy facility working to demanding deadlines, team delivering can-do attitude, creative solutions, high level of energy, enthusiasm and happy to communicate with customers and colleagues at all levels

Ideally we need you to be

Well educated with management experience of mobile service Engineers

Manage professional team delivering the highest level of service excellence to the client

Excellent communication and telephone skills within Industrial service sector

Experienced Management of

Negotiating client site attendance timescale, costs, performance

Review Company performance management systems

Field service management software data

Responsibility P&L performance v forecast

Employment Package

Competitive salary and incentives package depending on experience

Permanent employment contract subject to successful probationary period

Complimentary onsite car parking provided adjacent to office facilities

Opportunity for personal development / progression

Private Medical Insurance

20 days holiday per annum once 6 month probationary is completed (and successful) + Public holidays)