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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot technical issues for staff nationwide.
- Company: Join Anglian, a leading home improvement company known for innovation and exceptional service.
- Benefits: Enjoy competitive salary, 31 days holiday, health perks, and discounts on various products.
- Why this job: Make a real impact in a fast-paced industry while developing your career with a supportive team.
- Qualifications: Experience in IT support, knowledge of Windows OS, and a full UK driving license required.
- Other info: Opportunity for career development and a commitment to equality and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
At Anglian we are a multi branded, nation company specialising in home improvements and we are committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.
The Role
We are seeking a talented 2nd Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure our company's technology runs smoothly. As an onsite 2nd Line Support Technician, you will be responsible for providing technical assistance and support to our staff across the country. You will work closely with our IT professionals to resolve technical issues efficiently and effectively.
Key Responsibilities
- Provide 2nd line IS Support with all company IT Users, using phone or e-ticket, logging tickets via Heat software.
- Build IS Devices to an agreed standard, laptop, desktops and mobiles.
- Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA’s.
- Provide up to date documentation, when producing or changing IT networking, hardware or software configurations.
- Assist with conception, design and implementation of any new or enhanced IS Systems.
- Act as an escalation level for fault tickets not resolved by the First Line Support Team.
- Arrange distribution of any inventory items which need to be dispatched from the IS Department.
- Deliver 'best customer service' to all company staff.
- Spend one day per week acting as a First Line cover.
What We’re Looking For
- Proven experience in a similar role.
- Full UK driving license.
- An in-depth knowledge of Windows Operating Systems, Microsoft application software and Office 365 with the ability to diagnose and resolve software issues.
- Strong knowledge of Desktop and Laptop hardware and be able to troubleshoot problems.
- Basic knowledge of PowerShell scripting.
- Basic knowledge of Thin Client technology.
- Knowledge of Android and other mobile operating systems.
- Knowledge of WAN, LAN and wireless.
- Strong knowledge of Desktop and Laptop hardware and be able to diagnose and resolve hardware issues.
Why Join Us?
- Competitive Salary.
- Pension.
- 31 days holiday, increasing with service, plus have your birthday off.
- Paid time off annually to volunteer.
- Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders.
- Heavily discounted group discount scheme on all products.
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers.
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities.
Take the next step in your career by applying today!
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Contact Detail:
Anglian Home Improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Operating Systems and Office 365. Being able to demonstrate your hands-on experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for desktop and laptop hardware issues. Prepare to discuss past experiences where you successfully resolved technical problems, as this will highlight your capability to provide effective support.
✨Tip Number 3
Since the role involves working closely with a team, think about examples of how you've collaborated with others in previous positions. Be ready to share how you contributed to team success, as this aligns with their value of 'Succeed Together'.
✨Tip Number 4
Research Anglian's commitment to customer service and innovation. During your interview, express your enthusiasm for contributing to their mission and how your skills can enhance their IT support, showing that you’re not just looking for a job, but a place to make an impact.
We think you need these skills to ace 2nd Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided 2nd line support. Emphasise your knowledge of Windows Operating Systems, Microsoft applications, and any troubleshooting skills you possess.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team at Anglian.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as knowledge of PowerShell scripting, Thin Client technology, and experience with WAN, LAN, and wireless systems. This will show that you meet the requirements they are looking for.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Anglian Home Improvements
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows Operating Systems, Microsoft applications, and Office 365. Be prepared to discuss how you've diagnosed and resolved software issues in the past.
✨Showcase Your Customer Service Skills
Since the role emphasises delivering 'best customer service', think of examples where you've gone above and beyond to help users. Highlight your ability to communicate technical information clearly to non-technical staff.
✨Familiarise Yourself with the Tools
Get to know the Heat software mentioned in the job description. If you have experience with ticketing systems, be ready to explain how you've used them to manage support requests efficiently.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you had to troubleshoot hardware or software issues, and be ready to explain your thought process and the steps you took to resolve them.
