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- Tasks: Lead and mentor a team of Insurance Account Managers to ensure client service excellence.
- Company: Join Insure Recruitment, a company committed to diversity and inclusion in the workplace.
- Benefits: Enjoy a competitive salary, annual bonus, 27 days holiday, and flexible working options.
- Why this job: Make a real impact while driving results and leveraging cutting-edge technology in a supportive environment.
- Qualifications: Proven leadership experience in insurance, strong communication skills, and a strategic mindset required.
- Other info: Remote work is possible; commute to key UK locations like Manchester or Liverpool is necessary.
The predicted salary is between 36000 - 60000 £ per year.
Empower Teams, Drive Excellence, and Lead with Purpose! We are seeking a dynamic and experienced Insurance Client Service Leader to guide and support a large team of Insurance Account Managers within the Public Sector & Education. This role is pivotal in fostering an environment where individuals feel both supported and autonomous, enabling them to excel in both office-based and remote settings. You will lead and mentor a team of 4-6 Team Managers across multiple locations, reporting directly to senior management.
You can be based anywhere in the UK if you can reliably commute to Guildford, Swindon, Chelmsford, Manchester or Liverpool!
Responsibilities:
- Leading your team – Supporting, guiding, and mentoring a team of Account Managers, ensuring they have the resources, knowledge, and confidence to succeed.
- Client Service Excellence – Advising on best practices to craft and execute outstanding client service strategies.
- Public Sector Account Management – Managing a select portfolio of key public sector clients on an ad-hoc basis, ensuring best-in-class service and strategic insight.
- Optimising Team Performance – Overseeing workload management, resource planning, and professional development to drive success.
- Enhancing Client Service – Monitoring performance trends, identifying areas for improvement, and implementing strategies to strengthen service delivery.
- Collaboration & Growth – Partnering with leadership to refine processes, leverage technology, and enhance client outcomes.
Who are we looking for?
- Proven leadership experience – Managing and developing commercial or corporate insurance teams.
- Insurance industry expertise – Strong background in team management, client account management, working within a regulated framework.
- A strategic mindset – Process-driven with a focus on continuous improvement, operational efficiency, and results-oriented decision-making.
- Excellent communication skills – Confident in building and maintaining strong client and internal relationships.
- Strong analytical and planning skills – Attention to detail and ability to drive team performance using data and insights.
- Tech-savvy approach – Comfortable leveraging technology to enhance efficiency and client service delivery.
What’s on Offer:
- Excellent salary + annual bonus – Rewarding your leadership and impact.
- Comprehensive benefits package – Including 27 days holiday, private medical, and 4x life assurance.
- Flexible benefits to choose from.
- Working flexibility – Enjoy a balanced approach, if you can reliably and regularly commute to either Manchester, Liverpool, Swindon, Guildford, and Chelmsford.
This is an exciting opportunity to take on a leadership role with real impact - where you’ll drive results, leverage cutting-edge technology, and help shape the future of the team and client services.
Please apply for the vacancy with your latest CV. Please note that our consultants are trying their best to assist you, however, if you do not hear from us within 2 working days then please consider your application unsuccessful at this stage.
At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this or other roles.
Insurance Client Service Leader UK- wide employer: Insure Recruitment
Contact Detail:
Insure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Client Service Leader UK- wide
✨Tip Number 1
Familiarise yourself with the latest trends in the insurance industry, especially within the public sector. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated and relevant in your field.
✨Tip Number 2
Network with professionals in the insurance sector, particularly those who have experience in client service leadership. Engaging with them can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams in the past, focusing on your ability to drive performance and enhance client service. Being able to articulate these experiences clearly will set you apart from other candidates.
✨Tip Number 4
Showcase your tech-savvy skills by being ready to discuss how you've used technology to improve team efficiency or client service in previous roles. This will align well with the expectations for the Insurance Client Service Leader position.
We think you need these skills to ace Insurance Client Service Leader UK- wide
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and expertise in the insurance industry. Focus on relevant achievements that demonstrate your ability to manage teams and enhance client service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic mindset and communication skills. Explain how your background aligns with the role and how you can contribute to the company's goals in client service excellence.
Highlight Relevant Skills: In your application, emphasise your analytical and planning skills, as well as your tech-savvy approach. Provide examples of how you've used data to drive team performance and improve service delivery.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to lead and mentor a team. Mention your commitment to fostering a supportive environment and your passion for enhancing client outcomes in the public sector.
How to prepare for a job interview at Insure Recruitment
✨Showcase Your Leadership Skills
As an Insurance Client Service Leader, your ability to lead and mentor a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to supporting and guiding team members.
✨Demonstrate Industry Knowledge
Familiarise yourself with the latest trends and challenges in the insurance industry, particularly within the public sector. Be ready to discuss how your expertise can contribute to client service excellence and operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic mindset. Think of specific scenarios where you improved team performance or enhanced client service, and be prepared to explain your thought process.
✨Emphasise Communication Skills
Strong communication is key in this role. Be prepared to discuss how you've built and maintained relationships with clients and internal stakeholders, highlighting your ability to convey complex information clearly and effectively.
