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- Tasks: Run skill games and deliver top-notch customer service in a fun theme park.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, and discounts at hundreds of retailers.
- Why this job: Experience a vibrant work culture with opportunities to travel globally and develop valuable skills.
- Qualifications: Must have excellent customer service skills and a positive, outgoing personality.
- Other info: Winter opportunities available and a Recommend A Friend Bonus!
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Hosts) to join our vibrant team.
We like to do things differently at HB Leisure. We don’t just open doors to a career in the leisure industry; we also offer the opportunity to travel the globe and work in our other incredible locations! If a desk isn’t for you, then you are for us. Join us in a fun theme park environment and develop skills that will be recognized throughout your career!
As a Customer Service Assistant (Games Host), you will be responsible for running our skill games, delivering excellent customer service, and ensuring our guests have as much fun as possible playing our games!
In return, we will offer:
- Competitive rates of pay
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&Cs)
- Winter Opportunities between seasonal contracts
- Discounts at hundreds of top retailers
- Unlimited access to wellbeing resources such as virtual GP services, 24/7 employee assistance programs, and a virtual gym with free online workouts
- Great career possibilities, including opportunities to travel globally (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Excellent customer service, communication skills, and a positive, outgoing personality
- Honest, reliable, responsible, and with a strong work ethic
- Good availability on weekdays, weekends, and bank holidays
- Ability to follow instructions and comply with all company standards
- Reliable transportation, due to the location of the site
Customer Service Assistant (Games) employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Familiarise yourself with the games and attractions offered by HB Leisure. Understanding the products you’ll be working with will not only help you engage with guests but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Whether it's through volunteering or part-time jobs, having examples ready to discuss how you've provided excellent service can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of HB Leisure. They can provide valuable insights into the company culture and what it takes to succeed as a Customer Service Assistant, which can help you tailor your approach.
✨Tip Number 4
Be prepared to demonstrate your outgoing personality during the interview process. Practice engaging with friends or family in a fun and lively manner, as this will reflect the positive energy that HB Leisure values in their team.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as excellent customer service and communication skills.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences in a fun, fast-paced environment, as this will resonate well with the company culture.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at HB Leisure specifically and how your skills can contribute to creating a fun atmosphere for guests.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at HB Leisure
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for customer service during the interview. Share examples of how you've gone above and beyond to ensure customers have a great experience, as this role is all about making guests feel welcome and having fun.
✨Demonstrate Your Communication Skills
Since excellent communication is key for a Customer Service Assistant, practice clear and friendly responses to common interview questions. You might even want to role-play scenarios where you handle customer inquiries or complaints effectively.
✨Highlight Your Flexibility
This position requires good availability on weekdays, weekends, and bank holidays. Be prepared to discuss your schedule and show that you're willing to work during peak times, which will demonstrate your commitment to the role.
✨Research HB Leisure
Familiarise yourself with HB Leisure's operations and values. Knowing about their global presence and unique approach to customer service can help you tailor your answers and show that you're genuinely interested in being part of their team.
