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- Tasks: Lead a team of engineers to ensure top-notch HVAC service and client satisfaction.
- Company: Join a respected HVAC contractor with a nationwide presence and a focus on employee ownership.
- Benefits: Enjoy a competitive salary, car allowance, annual bonuses, and profit-sharing as an employee-owner.
- Why this job: Be part of a culture that values your input and rewards your contributions to the company's success.
- Qualifications: Experience in service management, HVAC technical knowledge, and strong client relationship skills required.
- Other info: This role offers a unique opportunity to influence company decisions and share in its profits.
The predicted salary is between 50000 - 60000 £ per year.
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings. They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHUs, ventilation and commercial heating.
Our client's business is set up as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefits of operating this way means that you, as an employee genuinely have a say in the company's management and can be involved in decision-making processes. As the company generates profits, these will be distributed to employees. Its aim is to provide a long-term view of business success where employees have a vested interest in the company's performance and longevity.
The successful candidate will be responsible and accountable for a P&L of approximately £1.3M. The day-to-day responsibilities will be to efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfaction is achieved. In order to succeed the targets set for the patch, the Manager will oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers. The Manager must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom-line figures and cost control.
It is expected that the successful candidate will be a stable, committed, driven and commercially astute service manager / operations manager that has proven, demonstrable experience in HVAC technical mastery, management and leadership, client relationships and controlling P&L.
Job Requirements- Proven service management or operations management experience leading and planning work for a team of engineers.
- HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms.
- Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
- Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
- Drive for continuous professional development, progression and increasing responsibilities.
- Confident with P&L, budget and cost control etc.
Basic Salary £50,000-£60,000 DOE
Car allowance circa £5k per annum
Annual bonus targeted on net profit, service, compliance & engineer development
Employee-owned trust profit sharing scheme, increases with time served
Pension
Any further package details to be discussed at interview stage.
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy.
HVAC Operations Manager in Southend-On-Sea employer: Bennett and Game
Contact Detail:
Bennett and Game Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Operations Manager in Southend-On-Sea
✨Tip Number 1
Familiarise yourself with the specific HVAC systems mentioned in the job description, such as air conditioning, chillers, and ventilation. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your technical mastery.
✨Tip Number 2
Highlight your experience in managing teams of engineers effectively. Be prepared to discuss specific examples of how you've driven service quality standards and productivity in previous roles, as this is crucial for the HVAC Operations Manager position.
✨Tip Number 3
Showcase your client relationship management skills by preparing examples of how you've successfully maintained and grown client accounts. This will be key in demonstrating your ability to ensure client satisfaction and contract extensions.
✨Tip Number 4
Understand the financial aspects of the role, particularly P&L management and cost control. Be ready to discuss how you've previously managed budgets and contributed to profitability, as this will be a significant part of your responsibilities.
We think you need these skills to ace HVAC Operations Manager in Southend-On-Sea
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the HVAC Operations Manager position. Familiarise yourself with the specific skills needed, such as HVAC technical mastery and client relationship management.
Tailor Your CV: Customise your CV to highlight relevant experience in service management or operations management, particularly in the HVAC sector. Emphasise your achievements in managing teams, P&L accountability, and client satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the HVAC industry and your understanding of the company's employee-owned structure. Mention how your background aligns with their goals and how you can contribute to their success.
Highlight Continuous Improvement: In your application, discuss your commitment to continuous professional development and how you've driven improvements in previous roles. This will resonate well with the company's focus on service quality and productivity.
How to prepare for a job interview at Bennett and Game
✨Showcase Your HVAC Expertise
Make sure to highlight your technical knowledge of HVAC systems during the interview. Be prepared to discuss specific projects you've worked on, particularly those involving heating, cooling, and plant room management.
✨Demonstrate Leadership Skills
As a potential manager, it's crucial to showcase your leadership experience. Share examples of how you've successfully led teams, managed operations, and improved service quality in previous roles.
✨Prepare for Client Conversations
Since the role involves client interaction, practice discussing service and maintenance works confidently. Be ready to explain how you would handle client relationships and negotiations effectively.
✨Understand P&L Management
Familiarise yourself with profit and loss statements and be prepared to discuss how you've managed budgets and cost control in past positions. This will demonstrate your commercial acumen and readiness for the role.
