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- Tasks: Lead the Front Desk Team to deliver exceptional guest experiences and manage daily operations.
- Company: Join a prestigious 4-5 star hotel brand known for its commitment to quality service.
- Benefits: Enjoy competitive pay, career development opportunities, and a dynamic work environment.
- Why this job: Be part of a vibrant team that values hospitality and personal growth while making memorable guest connections.
- Qualifications: 4+ years in a managerial role at a boutique hotel; multilingual skills are a plus.
- Other info: Must thrive under pressure and be ready to handle diverse guest interactions.
The predicted salary is between 36000 - 60000 £ per year.
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, the Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations.
The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.
Qualifications:
- Must at least have more than 4 years of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel in a 4–5-star hotel experience.
- Must be willing to work under pressure.
- Experience in handling 100+ guests in a 4–5-star hotel.
- Experience in handling and supervising 30+ Team Members in Guest Services Department.
- Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred.
Duties & Responsibilities:
- All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
- Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike.
- Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
- Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis.
- Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools.
- Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations.
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening.
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCI - Front Desk Manager - UK
✨Tip Number 1
Familiarise yourself with the specific standards and expectations of luxury hospitality. Understanding the nuances of 4-5 star service will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in front desk management. Attend industry events or join relevant online forums to connect with potential colleagues and mentors.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've successfully managed teams in high-pressure environments. Be prepared to share stories that highlight your ability to resolve conflicts and enhance team performance.
✨Tip Number 4
If you speak additional languages, make sure to emphasise this during your interactions. Being multilingual can set you apart from other candidates and is particularly valuable in a diverse guest environment.
We think you need these skills to ace CCI - Front Desk Manager - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk management or similar roles. Emphasise your leadership skills, ability to handle high-pressure situations, and any experience with guest relations in a 4-5 star hotel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you successfully managed guest interactions and led a team, demonstrating your fit for the position.
Highlight Language Skills: If you speak additional languages, make sure to mention them prominently in your application. This can set you apart from other candidates and is particularly valuable in a guest-facing role.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've effectively resolved guest issues in the past. Highlight your decision-making skills and your ability to maintain professionalism under pressure.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Hospitality Skills
As a Front Desk Manager, your ability to provide exceptional service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your communication skills and how they helped resolve guest issues effectively.
✨Demonstrate Leadership Experience
Since this role involves managing a team, it's important to discuss your leadership style. Share experiences where you successfully led a team, handled conflicts, or improved team performance. This will show your potential employer that you can foster a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle difficult guests or unexpected situations. Think about how you would apply the 'Ability to Resolve Issues' vision in these situations.
✨Highlight Your Attention to Detail
Attention to detail is key in this role. Be ready to discuss how you ensure accuracy in financial transactions and guest interactions. You could mention any systems or processes you've implemented to maintain high standards in your previous positions.
