Business Operations Manager (Remote) (Permanent)

Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Royal Caribbean Group is the world’s largest cruise line, having a record-breaking year and launching not one but TWO brand new ships in 2024, including a brand-new class of ship in Icon of the Seas! It couldn’t be a more exciting time to join a global business that is blazing a trail in the travel industry right now. With our 3 brands Royal Caribbean International, Celebrity Cruises & Silversea we have ships in South America, Europe, Asia, Australia, and several North American markets beyond our headquarters in Miami, FL. No matter where our guests want to go, Royal Caribbean Group has a ship that can deliver a world-class vacation. A licensed medical doctor with ample experience in shipboard maritime medicine who will be responsible to provide medical support to the operation of the designated medical teams, as well as liaise and engage with senior level colleagues in hotel and maritime operations, local and regional government officials, and leaders of other external organizations, as needed. The support to the shipboard medical teams includes but is not limited to providing guidance to the doctors on the ships via emails, phone calls and coverage of the help line. The final decision on the treatment of any patient, including the need to evacuate a patient relies on the ship’s doctor(s). Provide medical advisory services to shipboard doctors across all Royal Caribbean Group brands. Provide guidance to the shipboard doctors on the disembarkation of patients such as the pertinence to proceed with a shoreside referral, end of contract referral or medical sign off. Provide guidance to the shipboard doctors on the procedures to evacuate a person from a ship. Guide shipboard doctors on the procedures to sign off a crew member and provide medical end of contract referrals. Support crew wellness programs. Provide regular, periodic on-call coverage for the helpline in support of the shipboard medical teams. Provide medical consultation and guidance, with the shoreside Public Health team, to shipboard medical teams for onboard crew infectious diseases cases and outbreaks. Support and facilitate, as needed, shipboard infectious disease vaccination programs, including influenza and SARS-CoV-2, as needed. Deploy to ships in situations of illness outbreaks or emergency coverage needs (must maintain credentials to work onboard). Provide medical consultation and support for onboard crew infectious diseases outbreaks and individual cases of infection, such as chicken pox, measles or tuberculosis. Support Crew Medical and Risk Management teams to ensure effective review and management of medical cases. Support and provide, as needed, medical team training and education. Provide input on the performance evaluations of shipboard medical. Travel with Public Health Authorities for ship inspections, as needed. Assess capabilities of and establish relationships with medical facilities in relevant Asian ports. Licensed Medical Doctor – Ten (10) years, minimum, of experience as a medical practitioner. – Familiarity and comfort with data collection, review and analysis. -Understanding of performance and outcomes measures and their application to driving improved performance and quality. – Ability to travel to ships to provide onsite support and management, as needed. Ability to motivate multifunctional team and lead remotely – Fluent in English – Skilled in word processing, spreadsheets and presentation software Additionally the employee is required to write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, work aboard ships and may travel to other office locations. The employee is required to walk to the dock, ascend and descend the vessel. This position regularly travels domestically and internationally. The environment includes work inside/outside the office, travel to other offices, as well as domestic, international, and shipboard travel. Ability to travel an estimated 60% of the time. This position requires the ability to work in both an office and marine (ship) environment. As mentioned before, this position requires an office space where private conversations can take place in order to protect the confidentiality of our patients. We are committed to employee development, and you will have the opportunity to learn from some of the most experienced people in the business. Our remuneration package includes our competitive pension, private healthcare, life assurance cover to name a few. In addition, every permanent member of staff that works at Royal Caribbean is eligible for our cruise request program and friends & family cruise discounts. With good transport links to our modern offices in Surrey, we have plenty of free parking, a free shuttle bus from the train station, on-site restaurant, and on-site gym. We take a flexible approach to work. We currently work a combination of days in the office and work from home.