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- Tasks: Lead a dynamic team in delivering top-notch Managed and Professional Services.
- Company: Join Sharp UK, a leader in Managed Services with a commitment to excellence.
- Benefits: Enjoy flexible working, generous holidays, and a fantastic benefits package.
- Why this job: Make a real impact while shaping the future of service delivery in a supportive environment.
- Qualifications: 10+ years in operational leadership within the Technology/MSP sector required.
- Other info: Access brilliant training and development opportunities to enhance your career.
The predicted salary is between 48000 - 72000 £ per year.
Are you a seasoned Operations Manager ready to lead a team in a fast-paced Managed Services environment? We’re looking for an experienced leader with strong commercial instincts, a passion for service excellence, and a track record of driving operational success within the MSP world.
You’ll be at the heart of our growing technical delivery function, leading a team of 9 direct reports and around 70 talented professionals. Your mission? Keep service standards sky-high, costs under control, and clients delighted – all while nurturing the team and supporting continuous improvement across our Managed Services and Professional Services functions.
What you’ll be doing:
- Leading day-to-day operations across two key service areas – Managed Services (on-site) and Professional Services (remote consultancy).
- Driving performance against KPIs, budgets, and delivery targets.
- Coaching and developing team leaders – setting clear goals and inspiring high performance.
- Ensuring we have the right skills and headcount to deliver exceptional service, on time and on budget.
- Acting on client feedback to ensure satisfaction stays strong and issues are quickly resolved.
- Supporting growth through smart resourcing and efficient delivery models.
- Collaborating with the Head of Professional & Managed Services to shape strategy and share wins.
What you bring to the table:
- ~10+ years in operational leadership within the Technology / MSP sector.
- Strong grasp of service delivery best practices – ITIL v4 knowledge is a bonus.
- A natural people leader – skilled at coaching, motivating, and developing high-performing teams.
- Commercial awareness – balancing budgets, people, and client satisfaction with ease.
- Tech-aware – you don’t need to be an engineer, but you’ll be comfortable working alongside them.
- Confident communicator who can influence at all levels, from engineers to execs.
Why join us?
This is more than just an operations role – it’s a chance to shape the future of our service delivery. You’ll have the autonomy to make a real impact, the support of a passionate leadership team, and access to brilliant training and development opportunities.
But it doesn’t stop there – as part of Sharp UK, you’ll enjoy a tailored benefits package that supports you in and out of work, including:
- Flexible hybrid working options
- Generous holiday allowance, including the option to buy or sell days
- A well-rounded pension scheme with employer contributions
- Access to a wide range of anytime benefits such as wellness programs, retail discounts, and cycle-to-work scheme
- Plus, continuous personal and professional learning & development support
If you’re all about raising standards and building empowered, effective teams – we want to hear from you.
Facilities Operations Officer employer: Sharp UK
Contact Detail:
Sharp UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Operations Officer
✨Tip Number 1
Familiarise yourself with the latest trends and best practices in Managed Services and Professional Services. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the MSP sector. Attend industry events or join relevant online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams and improved service delivery in your previous roles. Being able to articulate your achievements will demonstrate your capability and fit for the position.
✨Tip Number 4
Research StudySmarter's values and culture. Understanding what we stand for will help you align your responses during interviews and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Facilities Operations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your operational leadership experience, particularly in the Technology or MSP sector. Use specific examples that demonstrate your ability to drive performance against KPIs and manage budgets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service excellence and your experience in coaching and developing teams. Mention how you can contribute to maintaining high service standards and client satisfaction.
Showcase Relevant Skills: Emphasise your understanding of service delivery best practices, such as ITIL v4, and your commercial awareness. Highlight your communication skills and ability to influence at all levels within an organisation.
Prepare for Potential Questions: Anticipate questions related to your leadership style, experience with team development, and how you've handled client feedback in the past. Be ready to discuss specific scenarios that showcase your problem-solving abilities.
How to prepare for a job interview at Sharp UK
✨Showcase Your Leadership Skills
As an Operations Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully coached and developed team members in the past, highlighting specific outcomes and improvements.
✨Demonstrate Commercial Awareness
Be ready to discuss how you've balanced budgets and client satisfaction in previous roles. Use concrete examples to illustrate your understanding of financial metrics and how they impact service delivery.
✨Familiarise Yourself with Service Delivery Best Practices
Brush up on ITIL v4 principles and be prepared to discuss how you’ve applied service delivery best practices in your previous positions. This will show your commitment to maintaining high service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client feedback. Think of scenarios where you've turned negative feedback into positive outcomes, demonstrating your proactive approach to client satisfaction.
