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- Tasks: Process commission statements and support the admin team in a dynamic role.
- Company: Join Yellow Brick Mortgages, an award-winning brokerage known for exceptional service and community impact.
- Benefits: Enjoy a fun work environment, birthday off, and social events throughout the year.
- Why this job: Make a real impact while growing in a supportive team that values trust and teamwork.
- Qualifications: Strong Excel skills and attention to detail; previous experience is a plus but not essential.
- Other info: Be part of a company that plants a tree for every mortgage completed and donates to charity.
The predicted salary is between 20400 - 30600 £ per year.
Location: Queen Hills, Norwich – NR8 5HD
Working hours: 9 – 6
Type of work: Full-time, Permanent
Salary: £25,500 per annum
Join an award-winning mortgage brokerage where attention to detail and exceptional service make all the difference. Yellow Brick Mortgages is a nationally recognised, independent mortgage brokerage based in Norwich and serving clients across the UK. With over 70 expert advisers and more than 5,600 5-star Trustpilot reviews, we’re known for our commitment to customer service, our local charity donations (£160k+ to date), and our eco-pledge to plant a tree for every mortgage completed (15k+ trees and counting).
We’re growing fast and looking for a Commissions Officer/Administrator to support the smooth running of our operations. You’ll play a key role in processing commission statements, managing deductions, and providing administrative support to our busy team. This is a varied role with real impact – perfect for someone highly organised, confident with Excel, and ready to take ownership of key responsibilities.
What you’ll be doing:
- Processing commission statements from providers and preparing reports for our consultants.
- Administering charity and tree planting deductions, introducer deductions, and creating remittance statements.
- Keeping internal systems and pipeline trackers up to date.
- Liaising with Mortgage Advisors and introducers to resolve queries and finalise payments.
- Supporting the wider admin team with additional duties – no two days are the same!
- Making calls to mortgage lenders, solicitors, insurance providers and GP surgeries for updates.
- Allocating referrals, updating key performance indicators (KPIs), and assisting with marketing materials.
- Providing regular updates to our Estate Agent partners and learning to input data into our mortgage systems.
What we’re looking for:
- Strong Microsoft Excel skills – including formulas.
- Outstanding attention to detail and a commitment to accuracy.
- Ability to work independently and follow processes with confidence.
- Excellent organisation and communication skills.
- A proactive, problem-solving mindset.
- Previous experience in financial services, payroll, or mortgage admin would be a plus – but not essential if you’re quick to learn!
Why our staff love working at YBM:
- A fun, fast-paced environment with plenty of room to grow.
- Be part of an award-winning team that values teamwork, trust, and making a difference.
- Give back to the community – for every mortgage, we plant a tree and donate to local charities.
- Supportive culture – we’re all about helping each other thrive and develop.
- Celebrate your birthday - we give you the day off!
- Social events throughout the year.
How to Apply:
If you believe you’re the person we’re looking for and want to join a really lovely team, please get in touch! We can’t wait to hear from you.
Locations
Commissions Officer and Administrator employer: Yellow Brick Mortgages Ltd
Contact Detail:
Yellow Brick Mortgages Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commissions Officer and Administrator
✨Tip Number 1
Familiarise yourself with the mortgage industry and the specific role of a Commissions Officer. Understanding the basics of commission structures and how they impact mortgage brokers will give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your Excel skills, especially formulas and data management. Since this role requires strong Excel capabilities, being able to demonstrate your proficiency through practical examples or even a quick test can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks. Think of specific examples where you've successfully handled various responsibilities simultaneously, as this role involves supporting a busy team with diverse duties.
✨Tip Number 4
Show your enthusiasm for community involvement and eco-friendly initiatives. Since Yellow Brick Mortgages has a strong commitment to charity and environmental efforts, expressing your alignment with these values can resonate well with the hiring team.
We think you need these skills to ace Commissions Officer and Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Commissions Officer and Administrator. Emphasise your proficiency in Microsoft Excel, attention to detail, and any previous experience in financial services or administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Yellow Brick Mortgages that resonate with you, such as their commitment to customer service and community support.
Highlight Relevant Skills: In your application, clearly outline your organisational and communication skills. Provide examples of how you've successfully managed tasks independently and followed processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Yellow Brick Mortgages Ltd
✨Showcase Your Excel Skills
Since strong Microsoft Excel skills are crucial for this role, be prepared to discuss your experience with Excel during the interview. You might even want to bring examples of how you've used formulas or created reports in previous positions.
✨Demonstrate Attention to Detail
This position requires outstanding attention to detail. During the interview, share specific examples of how you've ensured accuracy in your work, whether it's through double-checking data or implementing processes to minimise errors.
✨Prepare for Problem-Solving Scenarios
With a proactive, problem-solving mindset being essential, think of instances where you've successfully resolved issues in the past. Be ready to discuss these scenarios and how your approach can benefit the team at Yellow Brick Mortgages.
✨Express Your Team Spirit
Yellow Brick Mortgages values teamwork and a supportive culture. Highlight your ability to work collaboratively and share experiences where you've contributed to a team environment, showing that you're not just a lone wolf but someone who thrives in a group setting.
