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For Companies At a Glance
- Tasks: Support and maintain ERP applications, troubleshoot issues, and enhance system performance.
- Company: Join a dynamic team focused on optimizing business processes through technology.
- Benefits: Enjoy flexible work options, professional development opportunities, and a collaborative culture.
- Why this job: Be part of impactful projects that drive business transformation and improve user experiences.
- Qualifications: No prior experience required; just a passion for tech and problem-solving skills.
- Other info: Opportunity to work with cutting-edge software and gain valuable industry experience.
The predicted salary is between 28800 - 42000 £ per year.
Job Description Key Responsibilities: · Provide application configuration and maintenance on ERP (Oracle eBusiness Suite) · Delivering support to business users by investigating and resolving application errors, data discrepancies and queries and escalating to Oracle where required. · Working with other team members and company departments to ensure the integrity of the system is maintained by liaising with appropriate vendors, users and the IT Team. · Receive, and prioritize requests for support using the IT ticketing system, provide 2nd and 3rd line support for Oracle eBusiness Suite and associated applications. · Progress changes and enhancements following change management principles through the development cycle, including execution and documentation of testing, documentation of procedures and user support. · Monitor applications, record problems and identify performance trends. Where appropriate, take corrective action to improve performance and to avoid problems arising. · Support the Business Transformation team in the implementation of new business application software or new releases of existing business software. · Participate in project meetings by providing expertise and guidance in selectin…
Application Support Analyst employer: Matchtech
Contact Detail:
Matchtech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarize yourself with Oracle eBusiness Suite. Understanding its functionalities and common issues will help you stand out during discussions with our team.
✨Tip Number 2
Brush up on your troubleshooting skills. Being able to quickly identify and resolve application errors is crucial for this role, so practice common scenarios you might encounter.
✨Tip Number 3
Showcase your experience with IT ticketing systems. Highlight any previous roles where you managed support requests, as this will demonstrate your ability to prioritize and handle multiple tasks.
✨Tip Number 4
Prepare to discuss your collaboration skills. This role requires working closely with various teams, so be ready to share examples of how you've successfully worked in a team environment.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Application Support Analyst position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience with ERP systems, particularly Oracle eBusiness Suite. Include specific examples of how you've provided application support or resolved technical issues in the past.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to work collaboratively with IT teams and business users. Mention any experience you have with change management principles and application monitoring.
Highlight Technical Skills: In your application, be sure to mention any technical skills related to application configuration, maintenance, and support. If you have experience with IT ticketing systems or performance monitoring tools, include that as well.
How to prepare for a job interview at Matchtech
✨Understand the ERP Landscape
Make sure you have a solid understanding of ERP systems, particularly Oracle eBusiness Suite. Be prepared to discuss your experience with application configuration and maintenance, as well as any specific challenges you've faced in previous roles.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your ability to investigate and resolve application errors and data discrepancies. Share specific examples of how you've successfully handled support requests and escalated issues when necessary.
✨Emphasize Team Collaboration
Since this role involves working closely with other team members and departments, be ready to discuss your experience in collaborating with various stakeholders. Mention any instances where you liaised with vendors or IT teams to maintain system integrity.
✨Familiarize Yourself with Change Management
Demonstrate your knowledge of change management principles, especially in relation to software development cycles. Be prepared to talk about how you've documented procedures, executed testing, and supported user training in past projects.
