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- Tasks: Lead guest experiences at INNSiDE hotels in North UK, ensuring personalised and seamless stays.
- Company: Join Meliá, a global hospitality leader dedicated to growth and unforgettable guest experiences.
- Benefits: Enjoy 29 days holiday, a pension scheme, and exclusive discounts on health and travel.
- Why this job: Be part of a vibrant team creating memorable moments while advancing your career in hospitality.
- Qualifications: 3+ years in hospitality, strong English skills, and a passion for exceptional guest service required.
- Other info: Opportunities for travel and professional development within a diverse and inclusive company culture.
The predicted salary is between 28800 - 43200 £ per year.
The world is yours with Meliá. Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family.
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Are you passionate about creating unforgettable guest experiences? Join our prestigious team as a Guest Experience Manager, overseeing INNSiDE by Meliá hotels in North UK (Manchester, Liverpool, Newcastle). You'll be the driving force behind ensuring our guests' stays are personalized, seamless, and exceed their highest expectations. In this dynamic role, you'll innovate guest services and uphold the highest standards of excellence. If you thrive in a fast-paced environment and have a keen eye for detail, we want you to be the face of our brand and elevate our guest experience to new heights!
Competitive Salary plus Bonus
Responsibilities include:
- Personalize guest stays, anticipate needs, and exceed expectations using customer experience management tools.
- Define and implement guests' digital experience according to our global strategy.
- Handle customer incidents following established protocols.
- Develop and implement strategies for lighting, decoration, aroma, and piped music.
- Define and implement strategies for guest experiences and events.
- Develop innovative experiences and services to keep the hotel at the forefront.
- Adapt standards to local customization needs.
What We’re Looking For:
- Based in Manchester or Liverpool, responsible for properties in Manchester, Liverpool, and Newcastle.
- 3+ years of experience in a similar role within the hospitality industry.
- Exceptional written & spoken English (Spanish is a plus!).
- Deep understanding of hotel operations, brand strategies, and customer experience tools.
- Ability to travel.
- Strong organizational, analytical, and problem-solving skills.
- Excellent communication and service-oriented mindset.
Ready to Elevate Guest Experiences? If you're passionate and strategic with a love for hospitality, apply now and join us in creating unforgettable experiences for our guests!
Holidays: 29 days’ holiday including 8 public holidays
Contributory pension scheme
Refer a friend bonus: £500 (subject to successfully completing 6 months’ probation)
Discounted dental and health cover with HSF
Great discounts with Meliá Hotels Worldwide: (Friends & family discounts)
Personal Development: Programs designed to support your career from the start, with unlimited access to online learning platforms.
Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives.
Career growth: Opportunities to progress and access a network of over 350 hotels worldwide (subject to local right to work rules).
High street discounts: with Perks at Work.
Meals on duty, Payday Parties, and Laundry. At Meliá, we are all VIP great professionals who make everyday life easier and exceptional. Working at Meliá offers constant growth and a chance to create your future wherever you want. Our warmth, proximity, and passion make working at Meliá unforgettable, full of emotional moments, and with the feeling that you belong to a big family of VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men and promote a corporate culture of equality and diversity, avoiding discrimination based on disability, race, religion, gender, or age. We believe diversity and inclusion are essential for our success as a global company. We also support sustainable growth through a socially responsible team. Our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.
To protect yourself and avoid fraud, consult our recommendations on the "Protect Your Application" page.
Guest Experience Manager North UK employer: Melia Hotels International
Contact Detail:
Melia Hotels International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager North UK
✨Tip Number 1
Familiarise yourself with Meliá's brand values and guest experience philosophy. Understanding their commitment to creating unforgettable experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Meliá, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to innovate guest services and handle customer incidents effectively. This will showcase your problem-solving skills and attention to detail.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, particularly regarding guest experience management tools. Being knowledgeable about these trends will help you stand out as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Guest Experience Manager North UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly in guest experience roles. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating unforgettable guest experiences. Mention specific examples of how you've exceeded guest expectations in previous roles and how your skills align with Meliá's values.
Showcase Your Communication Skills: Since exceptional communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your ideas effectively.
Highlight Your Problem-Solving Abilities: In your application, provide examples of how you've successfully handled customer incidents or challenges in the past. This will demonstrate your analytical and problem-solving skills, which are crucial for the Guest Experience Manager position.
How to prepare for a job interview at Melia Hotels International
✨Showcase Your Passion for Guest Experience
Make sure to express your enthusiasm for creating unforgettable guest experiences. Share specific examples from your previous roles where you went above and beyond to meet guests' needs, as this aligns perfectly with the expectations of a Guest Experience Manager.
✨Demonstrate Your Knowledge of Hotel Operations
Familiarise yourself with the hotel operations and brand strategies relevant to Meliá. Be prepared to discuss how your understanding of these areas can help enhance the guest experience and contribute to the hotel's success.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer incidents. Think of past experiences where you successfully resolved issues and be ready to explain your thought process during those situations.
✨Highlight Your Communication Skills
As a Guest Experience Manager, excellent communication is key. Be sure to demonstrate your written and spoken English proficiency during the interview. If you speak Spanish, mention it as an added advantage, as it could be beneficial in a diverse guest environment.
